Parental control malfunction

Parental control malfunction

Parental control malfunction
Parental control malfunction
Sunday - last edited 5 hours ago
Model: Deco X60  
Hardware Version: V2
Firmware Version: 1.6.1 Build 20250912 Rel. 53642

I have this setup 3 pack x60 1 is main 

1 x20 

1 m5 

In my house and i have this weird issue were the deco choose one random 

Device and put it in " time is up" ask for more time 

Even tho i dont have any profiles created 

And i can't create any profile it says try again 

Each time i solve it by stopping mesh or changing priority time 

And it choose it by random each time a different device from phones to smart tv 

Screenshot

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#1
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3 Reply
Re:Parental control malfunction
11 hours ago - last edited 11 hours ago

  @MotazAlia 

Hi, thank you very much for the feedback.

Did the issue start recently?

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

"Each time I solve it by stopping the mesh or changing priority time "

-"Stopping the Mesh", do you mean disconnecting from the Mesh WiFi?

-How about setting the "priority time"? I didn't recall there was such a feature on the Deco App.

 

Have you tried to factory reset the Deco X60 once before?

Wait for your reply.

Best regards.

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#2
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Re:Parental control malfunction
10 hours ago

  @David-TP 

Hey David 

It has been like this for the last 18 months almost 

After an firmware update 

- no what i meant is the only way to fix the issue when it happens 

Is to change something major for the client like block and unblock or change qos option 

High priority option and mesh option 

After that the deco stops the parental for and after a random day choses another device 

I delete the network and it factory reset all decos 

And it didn't work actually it did it even faster and chose one phone 30 minutes after

 

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#3
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Re:Parental control malfunction
6 hours ago

  @David-TP 

Here's the log

Log

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#4
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