intermittent blue light on a dysfunctioning X50-5G

intermittent blue light on a dysfunctioning X50-5G

intermittent blue light on a dysfunctioning X50-5G
intermittent blue light on a dysfunctioning X50-5G
Yesterday - last edited Yesterday
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.1.1 Build 20250922 Rel. 17577

Hi, I have a Deco X50-5G with 3 satellite stations, since August 25. Was working perfectly, by and large. After a week vacation, I come back and find the satellite stations red and the internet connection no functioning. I reset the main station, it starts with the normal green light, but then switch to intermittent blue. No internet connection, and not possibitiy to "set up" the Deco (that's what intermittent blue usually means, I guess like, the box had returned to factory settings--however that's not what the app is offering). I changed the SIM card, thinking that might be the problem, but it's still the same. Thanks for your help.

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Re:intermittent blue light on a dysfunctioning X50-5G
Yesterday

  @MichaelSar 

Hi, if the LED is intermittent blue now, you might need to set it up again on the Deco App.

(Flashing blue usually shows after the factory reset and means Deco is in setup mode.)

When you open the Deco App, it is recommended to detect the old network first, then click "+" on the top right to "Create a Network":

How to delete a network on the Deco app

 

Thank you very much.

Best regards.

 

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