@Bartp61 

 

Hi,

 

Please double-check that the MAC address of the client device you chose in the VPN Client's "Device List" is indeed the true MAC address of the client device. (look it up on the client device itself)

 

By the way, what exactly do you mean by "the .ovpn file has been adjusted correctly"? Other than copy&pasting keys and certificates there shouldn't really be need for adjustments.
 

  @woozle 

 

The MAC address is correct, I also tested it with my laptop. The config file provided by CyberGhost comes in a zip file; it includes the CA and user certificate separately, and they need to be added manually.

woozle wrote

  @Bartp61 

 

Hi,

 

Please double-check that the MAC address of the client device you chose in the VPN Client's "Device List" is indeed the true MAC address of the client device. (look it up on the client device itself)

 

By the way, what exactly do you mean by "the .ovpn file has been adjusted correctly"? Other than copy&pasting keys and certificates there shouldn't really be need for adjustments.
 

 

  @Bartp61 

 

Ok.

 

How have you determined that the clients aren't routed through the VPN connection? By using some website like ipchicken . com ?

I’m using whatismyip, and I can still see my provider and IP address. I’ve been working on a first‑line helpdesk at an IT company for over 20 years. Is there a log in the TP‑Link that shows what’s going wrong?

Bartp61 wrote

 Is there a log in the TP‑Link that shows what’s going wrong?

  @Bartp61 

 

No, there isn't. The "System Log" doesn't include VPN-related messages, which makes it very difficult to troubleshoot VPN problems on TP-Link routers.

 

Have you by any chance manually added custom entries in the "Static Routing" section of the menu "Advanced" -> "Network" -> "Routing"?

 

Also, on another router model I have here I see that the router creates two additional routes after the VPN client connects (see picture below). Do you see similar entries once the VPN client is connected? (of course the actual IP addresses will be different for you)