Web Protection blocks internet traffic

Web Protection blocks internet traffic

Web Protection blocks internet traffic
Web Protection blocks internet traffic
Yesterday
Model: Deco X20  
Hardware Version:
Firmware Version: 1.7.1

Hi,

 

I'm finding Home Shield is blocking some internet traffic on devices. Mainly websites that require communication of log in credentials back and forth. It manifests by websites just lagging and timing out.

 

Then when I turn off "web protection" off (as part of home shield) it solves the issue. So yes, I can turn it off, but it seems to auto turn itself back on again in a day or so, even when the router is not rebooted.

 

How can I solve this while having the feature on? Or if I can't how do I uninstall it, there doesn't seem to be any option to do that apart from let the subscription run out. And that's in July so I don't really want to wait that long with intermittent internet.

 

Thanks for your help in advance!

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#1
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2 Reply
Re:Web Protection blocks internet traffic
4 hours ago

  @Jimy123 

Hi, welcome to the community.

Is the current firmware Deco X20(EU) 4.0-1.7.1 Build 25080612 Rel. 70421?

 

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

-If possible, please also try to add the blocked web domain names in the email content.

 

Thank you very much.

Best regards.

 

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#2
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Re:Web Protection blocks internet traffic
an hour ago

  @David-TP Hi,

 

Thanks for the reply!

 

My firmware is...

1.7.1 Build 25080612 Rel. 70421

 

I sent the Deco APP log through the instructions. Blocked content is pretty standard stuff like Gmail, Pinterest, Facbook, Teams etc. Any site that requires a log in it seemed.

 

Of course now that we're discussing it it's fine, but it hasn't been many times in the past couple weeks.

 

Cheers.

 

 

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#3
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