iPhone RCS Message Problem on WiFi
I'm currently having an issue where iPhones on our network (iPhone 15 Pro and iPhone 15 Pro Max on iOS 26.4/26.4) are having a problem where after being connected to the Deco BE68 for a period of time (usually at least 4 hours), we stop receiving messages over RCS (iMessage and SMS work fine still). This is only resolved by turning the WiFi off and back on again to reassociate the device with the WiFi network.
This issue begun immediately after upgrading to the Deco BE68 router from our prior WiFi 5 TP-Link unit, and it only happens on our home network (the Deco BE68) so I am fairly certain it is router related. I have tried a handful of troubleshooting items:
1. Turning off fast roaming
2. Assigned a fix IP address reservation to the iPhones
3. Changing DNS settings from the automatic setting to Cloudflare/Google options
4. SIP ALG disabled
5. Private WiFi address and iCloud Relay on the iPhones turned off
6. Tried disabling the WiFi 6E mode on the iPhones (6ghz band off)
7. Forgot the WiFi and re-added (including full network reset from iPhone settings)
Of note, the issue seems to happen at different times for each device and not simultaneously.
We checked that the devices (phone and router) are all up to date. Additionally, I have tried resetting the modem and router and phones. The 2 iPhones are the only device I'm aware of that are impacted by this issue.
We are on wireless backhaul too if that makes a difference (ethernet is not wired in our home currently).
Please advise on next troubleshooting steps for this issue. Thanks!
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@Solla-topee Sorry, meant to this to you. Please send along the Beta Patch, very frustrated with this issue.
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Yes, the Beta is really working well. No issue since I got it. Seems like a major bug to me if so many people are having this issue.
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Hi,
I have sent you the beta firmware for the Deco BE68_V1 via a private message. Please update it via the Deco's web UI, and then check if it helps.
How to Update TP-Link Deco Firmware
Best Regards
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@Solla-topee Thank you. Are BE67, BE68, etc. firmware the same? I have a BE67 and BE68 in different locations.
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Hi,
The provided firmware can also be used on the Deco BE67 V1.
Best Regards
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@Solla-topee I see threads with beta firmware for BE63/65 and many others, and seems like the BE67/68 are lower priority though they're more expensive systems.
Why not create a thread with beta firmware for BE67 and BE68, for both V1 and V1.6 of each. I'm sure a lot of users will benefit as they're pretty much the same routers.
Thanks.
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Hi, thank you for your suggestion.
Different Deco models have different firmware release schedules. If a pre-release firmware is available for community users to test on Deco BE67 and BE68, we will start a new thread about it. Please stay tuned for community updates.
Best regards
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@Solla-topee I don't understand. You just literally shared a new pre-release / beta firmware with many users on this thread for their BE67 and BE68.
What do you mean by "If a pre-release firmware is available for community users to test on Deco BE67 and BE68, we will start a new thread about it". There is obviously one, and you've already shared it, and users have confirmed it fixed issues they were facing, and can be used on both BE67 and BE68.
?
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I understand the confusion @Solla-topee you are letting users in this thread test a beta but there is no thread/link for it so no one else can try it, If someone wanted to try the new beta for the XE75 Pro then can downloaded it here. If anyone in this thread wants to test the new beta for the BE67/BE68 they have to wait for you to send it to them.
I tried to get access to all the beta's from @David-TP but since I don't work for tp-link he wasn't able to give me access to them.
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While my iPhone RCS texting issue has been fixed, I've now been getting an issue where the download/upload speed on the iPhones are drastically reduced (to around 1mbps). It happens after being connected to the router for an extended period of time and is only remediated by rebooting the iPhone (toggling WiFi on/off or airplane mode does NOT work). I tried basic troubleshooting (reboot router, disable QoS, disable fast roaming, reset iPhone network settings).
Has anyone else on this thread run into this?
The fact I have to reboot the phone makes me think it's some sort of iOS issue but it only happens on my home router (BE68).
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