Home Network Community > Deco > All non-main Decos "not connected" but I think they *are*
< Deco

All non-main Decos "not connected" but I think they *are*

All non-main Decos "not connected" but I think they *are*

All non-main Decos "not connected" but I think they *are*
All non-main Decos "not connected" but I think they *are*
Yesterday - last edited 12 hours ago
Tags: #Deco App Related
Model: Deco M5  
Hardware Version:
Firmware Version: 1.9.1

For the past few days, the Deco app consistently tells me there are 7 Decos offline. I have 8 Decos in the house, and only the Main one is seen to be online. Yet all the 7 other Decos have a green lights and there seem to be no internet connectivity problems throughout the house. What's up?

  0      
 
  0      
 
#1
Options
2 Reply
Re:All non-main Decos "not connected" but I think they *are*
20 hours ago

  @Cronos I have the exact same problem. 4 Deco M5s in my network, the 3 satellite ones show as not connected in the app. Everything appears to be working fine though, they all have a green light and devices can connect to them. 

I first noticed it a week or two ago. 

  0  
  0  
#2
Options
Re:All non-main Decos "not connected" but I think they *are*
4 hours ago

  @Martin1971    @Cronos  

Hi,
For the reported phenomenon, please provide the following information for further analysis.


  1. Are the Deco operating in Router or AP mode?

  2. Please describe your network topology in detail, whether the Deco units are connected via Ethernet cable or wirelessly.

  3. What's the hardware version of your Deco M5?
      How to Find the Hardware Version on Your TP-Link Device
  4. Please refer to the instructions below to send us the Deco app log. After that, please attach your reference number (such as email TKIDXXX) to the thread so we can find it quickly.
      How to collect the system log of the Deco app 


Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 11

Replies: 2

Tags

Deco App Related
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.