Wired backhaul
Wired backhaul
I have an m5 system with 6 nodes, three of them are on a wired backhaul with cat 6 cable to a tp link managed switch on a 500mb line
Last year I had a lot of problems wih the "abnormal WAN port speed error", which limited my download speed to around 90mb. After much discussion with TPlink I resolved it by replacing a cable, and swapping round the decos so a different unit was the main deco.
all worked fine until about 4 weeks ago the dreaded wan port speed error occurred.
I restarted the system and the error went, but now my three nodes that are wired back to the switch are not showing as connected via Ethernet in the app.
I have tried everything including replacement of all the Ethernet cables for brand new. One will work, and the then the other two will stop. I'll unplug restart and then another one will work and the others won't.
sometimes none work!
Anyone got any ideas what could be going on?
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Hi,
Sorry about that; I previously misread the names of the wired Deco nodes. To further analyze the reported phenomenon, please confirm the following information.
1. If the 'Myles' room' Deco and 'main bedroom' Deco say Wi-Fi connected, please disconnect them from the switch, connect the same ethernet cable from the switch to a computer, then check if the computer has an internet connection (please ensure the Wi-Fi function is disabled on the computer).
2. Please connect the 'Myles' room' Deco or 'main bedroom' Deco to 'Living Room' Deco via an Ethernet cable, and then test if they will show wired connected in the Deco app.
3. Please refer to the instructions below to send us the app log. After that, please attach your reference number (such as email TKIDXXX) to this thread so we can find your app log, or let us know if you have sent the log.
How to collect the system log of the Deco app
Best Regards
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