Home Network Community > Deco > X55 Power Issue
< Deco

X55 Power Issue

X55 Power Issue

X55 Power Issue
X55 Power Issue
Saturday
Tags: #Deco Lab #Deco x55
Model: Deco X55  
Hardware Version:
Firmware Version: 1.3.1 Build 20251122 Rel. 36074

I have 4 x55 units, but 1 of the unit's power adapter stopped working about 2 months ago and replaced it with a generic power adapter and it worked fine until this morning when i noticed that the LED was not powered on. After disconnecting it for 5 minutes, it powered on after reconnecting the power adapter.

 

Is there an issue with this x55 unit I should be concerned about? None of the other 3 units have any issues, just this one.

  0      
 
  0      
 
#1
Options
2 Reply
Re:X55 Power Issue
Yesterday

@David-TP 

 

@Solla-topee 

 

Is this a know issue? Would it still be under warranty after using a third party power adapter? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#2
Options
Re:X55 Power Issue
Yesterday

   @dex78  @HelpFixDecoApp  

Hi,
We recommend using the original power adapter to power on the Deco unit. If the Deco can't be powered or the power adapter stops working, you can contact the local support team to check whether the Deco or the power adapter is under warranty.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
  0  
  0  
#3
Options

Information

Helpful: 0

Views: 58

Replies: 2

Tags

Deco Lab
Deco x55
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.