@ONVIF 

Hello,
Welcome to the Tapo community, and thank you for sharing your experience with the C560WS.
To make sure we fully understand the situation, could you please help us confirm one point:
after motion tracking is triggered, does the camera tilt downward, and as a result, when you view the live stream afterward, the person’s head is partially or completely out of the frame?

If  the Camera shifts from the default position (e.g., tilts downwards), please try the following steps:
 In Tapo App > Camera's Device Settings > Reboot Camera page, enable Auto Reboot feature and check if this improves the situation.
 For more details, visit: What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking

Best Regards.
 

Thanks.

The camera is over my entrance door.
If a person stands right in front of the door it tilts down, but when the person moves away from the door it doesnt track properly.
As you can see there is plenty of space around the feets, but the head, which of course is the most important, is not shown.
The camera should have tiltet upwards as the person moves away.
It was working much better with the old C530WS.

I have rebooted the camera several times and the problem is the same. It always return to the default posistion after a while.

ONVIF wrote

Thanks.

The camera is over my entrance door.
If a person stands right in front of the door it tilts down, but when the person moves away from the door it doesnt track properly.
As you can see there is plenty of space around the feets, but the head, which of course is the most important, is not shown.
The camera should have tiltet upwards as the person moves away.
It was working much better with the old C530WS.

I have rebooted the camera several times and the problem is the same. It always return to the default posistion after a while.

  @ONVIF 

Hi，

Thank you for your reply! 

Please refer to the troubleshooting steps mentioned in my previous post: What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking

If the issue persists, please contact support for further assistance and follow‑up.

Best Regards.