@Ofw2479 

Hi,
You can refer to the following instructions to troubleshoot when failing to configure the camera:
Fail to configure Tapo Camera
 

If the above tips do not work, please confirm the following information.
  1. Please ensure the Tapo C200 is removed from the Tapo app.
  2. Press the reset button on the camera for 10 seconds to perform a factory reset, then check the LED status on the camera. Is the LED flashing red and green? Can you find the default SSID of the camera when configuring it?
  3. Can you detect other Wi-Fi networks when configuring the camera? You can enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can find the hotspot Wi-Fi when configuring the camera. If so, test if you can set up the camera successfully when connecting to the hotspot Wi-Fi.

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

Best Regards