BE68 Severe Connectivity Issues Persist for Over a Month with No Resolution
BE68 connection issues have persisted for over a month. Has the official team taken any action yet? My home internet plan is 300 Mbps up and 300 Mbps down, but even when my phone is right next to the router, the speed is still under 1 Mbps. Sometimes it even fails to connect.
Are the official teams not checking Reddit at all? People were already discussing this issue a month ago, yet there seems to be no effort to address it.
Reddit link: https://www.reddit.com/r/TpLink/s/HE9x4AUVKl
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Let me help you troubleshoot this speed issue with the following steps:
Suggestions for accurately measuring your speed:
1. Please use https://www.speedtest.net or the Speedtest app for testing speed accurately.
2. Make sure the speed of your ISP/Modem is good by connecting a PC directly into your ISP Modem/Router to verify you're getting the full 300 Mbps.
3. When testing wireless speed on your phone, make sure it's connected to the nearest Deco unit and connected on the high-speed network (5GHz or 6GHz) instead of 2.4GHz.
4. Make sure no other devices are engaged in high-bandwidth activities like downloading or video streaming during the speed test.
Methods to improve speed on your Deco BE68:
1. Open the Deco app, go to MORE > ECO Mode, and ensure that ECO Mode is disabled.
2. Go to MORE > QoS, and ensure QoS is disabled. If you don't see an on/off switch for QoS, please set it back to standard and remove all priority devices.
3. Go to MORE > Advanced > NAT forwarding, and disable SIP ALG and UPnP.
4. Try a few other Speedtest servers, as other servers might reach better speeds.
5. Use the 'Network Optimization' tool in the Deco app to automatically optimize your WiFi channels.
For more details, please refer to this FAQ: https://www.tp-link.com/support/faq/2429/
If the speed is still slow or not as expected after trying these steps, please reply back to this post
Thanks
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- I am using Speedtest to test my internet speed, but the results are sometimes extremely slow and sometimes the test even fails.
- When connecting directly to the modem, I am able to reach the full speed.
- My phone is connected to the 6GHz band while doing the speed test right next to the Deco unit.
- I am the only one using the network at the moment.
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BTW, I have already requested a replacement once. At first, I thought the issue was caused by a firmware update, so after submitting the replacement request, I decided not to update the firmware anymore. However, I am still experiencing the same problem.
Moreover, many users on Reddit are reporting the same issue, which clearly indicates that this is a product issue rather than a problem with the ISP or the device settings.
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Can I have the brand and model number of your cell phone?
Please advise
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Hi,
You can try the following steps, and if the same phenomenon persists, it's recommended to contact the local technical support team for further assistance.
1. Simplify the network diagram, turn off the satellite Deco, and leave the main Deco only for a test.
2. Try to connect a different client device to the main Deco and check if the speed is normal.
3. Try to connect to a different Wi-Fi band from the main Deco.
Best Regards
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