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Deco x50 - 5G (Band Problem)

Deco x50 - 5G (Band Problem)

Deco x50 - 5G (Band Problem)
Deco x50 - 5G (Band Problem)
Yesterday
Tags: #Network Connectivity
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20250918 Rel. 49303

Hello guys,

 

I'm facing an issue with my device's band. Despite having 5G SA enabled on my telco, the Deco x50-5G is consistently connected to band "B28", which is a 4G connection.

 

The device itself refuses to connect to band "N78", which is the 5G SA band.

 

I've attempted several troubleshooting steps, including resetting the device, upgrading to the latest deco firmware version (1.3.1), and using "cell lock" feature. However, none of these solutions have resolved the issue.

 

Could you please provide any suggestions or solutions to fix this problem?

 

Thanks in advance.

 

-Vic-

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#1
2 Reply
Re:Deco x50 - 5G (Band Problem)
12 hours ago

@Solla-topee 

 

Please advise 

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:Deco x50 - 5G (Band Problem)
6 hours ago

  @Vic777 

Hi, 
Please refer to the following instructions to manually select the 5G band and see if that helps.
How to manually select 4G/5G Bands for 4G/5G Deco products
 

If the same phenomenon persists, please confirm the following information.
  1. Who is your SIM card provider?
  2. When you insert the SIM card into your phone, does the 5G data work? If so, which band is using?

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#3

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