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Preferred connection - why not permanent?

Preferred connection - why not permanent?

Preferred connection - why not permanent?
Preferred connection - why not permanent?
3 weeks ago - last edited 3 weeks ago
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.3.1

Hi

 

I am  the user of Deco network, I have a question - does anyonw know why "preferred connection" which I can set to each individual device cannot survive network reset? Why cannot it be permanent?

 

Best Regards

Piotr Wojtowicz 

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3 Reply
Re:Preferred connection - why not permanent?
3 weeks ago

  @piotreklc60 

Hi, welcome to the community.

Regarding the "network reset", do you mean factory resetting the Deco nodes and reconfiguring them, or rebooting the Deco nodes?

 

1) If you reset the Deco and reconfigure it, all the previous configurations on it will be removed.

 

2) Rebooting the Deco node won't remove the connection preference settings. If this happens on your Deco nodes, please send us screenshots of your connection preference settings before and after the Deco reboot.
Then, please follow the instructions below to send us the Deco app log. After that, attach your reference number (such as email TKIDXXX) to the thread or reply to us if you have sent the app log.
How to collect the system log of the Deco app

Best regards.

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#2
Re:Preferred connection - why not permanent?
2 weeks ago - last edited 2 weeks ago

  @Solla-topee 

 

Hi

 

Thank you for your response.

 

It happens after network manual restart, scheduled daily restart, one of routers restart or also when the main router comes back from backup connection (4G) to WAN.

My network is composed of Deco X50-5G as the main router + 6 satellites (2 Deco S7 + 4 Deco X50-outdoor). Can it be the problem is caused by mixed routers generations (S7 + X50)?

This is example of preffered connection I have to set every time after it is vanished:

 

 

After events mentioned above, it comes back to first position (automatic).

 

I am not able to collect logs as I am not at home right now, I can collect it in few days if you need it.

 

Best Regards

Piotr Wojtowicz

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#3
Re:Preferred connection - why not permanent?
2 weeks ago

  @piotreklc60 

Hi, 
Thank you for the updated information. In your situation, please send us the Deco app log after the reported phenomenon occurs. After that, please attach the reference number (e.g., TKIDXXXX) to this thread, or reply to us after you send the log.
How to Get and Send Deco System Logs to TP-Link Support
Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#4

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