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No internet, new connection

No internet, new connection

No internet, new connection
No internet, new connection
a week ago - last edited a week ago
Tags: #Installation

Deco AX3000, I have followed the prompts in set up and keep getting to a point of no internet, I have tried all three nodes for set up now. Switched of and reset many times and at each reset, removed the network from the app to start fresh.

 

Connecting directly to ONT which does not have a wan port, only 4 Lan Ports, LED lights for power, Pon & Lan 1 are green. Do not have a computer with ethernet port to check internet stability directly.

 

Tried both, the provided ethernet lead and previous lead I have, from Lan 1 to all three ports in each of the Deco units. Successful set ups (in app) but no internet each time. Have contacted my ISP - the settings I'm using are correct (dynamic). 

 

 

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Re:No internet, new connection
a week ago

  @LuluK 

Hi, welcome to the community.

In your situation, if the setup process has no issues in the Deco app, please go to the Deco app > More > Internet Connection page to check if you have a valid IPv4 address. If so, you can try changing the DNS server to see if it helps: How to Change DNS Settings on Your TP-Link Deco
 

If there is no IPv4 address in the Deco app, please contact your ISP to check if a VLAN ID is required. If so, you can refer to the instructions below to configure the VLAN settings on the Deco.
Deco VLAN ID Set Up: How to Configure Your TP-Link Internet Connection for ISP Requirements
 

If the above steps do not work, it's recommended to find a PC or an old router to connect to the ONT to check if the ONT has an internet connection. This is important, since the Deco can't share the internet if it doesn't have an internet connection from the ONT.

 

Best regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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