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NE211-Outdoor - Unable to connect to the ISP's network

NE211-Outdoor - Unable to connect to the ISP's network

NE211-Outdoor - Unable to connect to the ISP's network
NE211-Outdoor - Unable to connect to the ISP's network
2 weeks ago
Tags: #Network Connectivity
Model: NE211-Outdoor  
Hardware Version: V1
Firmware Version: 1.0.0 3.0.0 v60bb.0 Build 241223 Rel.44991n

The gateway cannot automatically connect to the ISP's network. Manually selecting the required ISP from the list of found ones and then saving the settings results in error 89548 "Please select the correct ISP based on the SIM card.". The default dial-up profile for the ISP and the profile created in accordance with the ISP's recommendations have been used. The SIM card in the mobile phone is working correctly.
There may be some incompatibility with networks, as after manually searching for available networks the list looks like this.

 

ISP1 name        (Unknown)
ISP2 name        (Unknown)
ISP3 name        (Unknown)
...

 

What information should be displayed in place of "(Unknown)"?

 

Thanks.

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#1
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Re:NE211-Outdoor - Unable to connect to the ISP's network
2 weeks ago

Hello @BKV ,

Welcome to our community.

 

Regarding the "(Unknown)" label: in the manual network search list, that field typically shows the network technology type supported by that operator's network (e.g., 2G, 3G, 4G/LTE). When it shows "(Unknown)", it usually means the router was unable to retrieve that information from the network during the scan, which can indicate a compatibility or signal issue between the router's modem module and those networks.

 

Based on the symptoms you've described, here are some steps worth trying:

1. Go to Advanced > Network > Internet/Mobile WAN page and check the APN profile. Try selecting a different profile from the drop-down list, or click "Create Profile" to manually create one using the APN details provided by your ISP.

2. On the same page, try changing the Network Search from "Auto" to "Manual", and attempt to select your ISP again after the scan completes.

3. Try a factory reset of the router by pressing and holding the reset button for about 10 seconds. Note that this will erase all custom settings, so please note them down beforehand.

4. Make sure the router's firmware is updated to the latest version.
 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#2
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Re:NE211-Outdoor - Unable to connect to the ISP's network
a week ago - last edited a week ago

@Joseph-TP, thanks for your reply.

 

To point 1. As I mentioned in the first post, default and recommended profiles have been used.

 

To point 2. Manual band and network settings were selected on the Mobile WAN page. The band settings were saved every time. Saving the network settings always resulted in error 89548.

 

To point 3. I have reset the settings several times using the Factory Restore button ( Advanced > System Tools > Backup & Restore > Factory Default Restore).

 

To point 4. There's a problem here too. I can't force the gateway to use the internet connection through the router (if this option is provided). I'm open to suggestions.

 


And what about helpful of updating the ISP file. Or does it only contain default dial-up profiles?

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#3
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Re:NE211-Outdoor - Unable to connect to the ISP's network
a week ago

Hello  @BKV ,

Thanks for your reply.

 

The suggestions in FAQ What should I do when TP-Link Customized 4G/5G LTE Router is not connecting to the Internet？ may help you. 

Please note that the NE211-Outdoor is an ISP-customized 4G/5G Router. If the problem persists after trying these steps, we recommend contacting your Service Provider who supplied the device or local support, as they are best suited to provide the necessary assistance

 

Best Regards.

 

 

 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#4
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Network Connectivity