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Issues wi Deco App!!

Issues wi Deco App!!

Issues wi Deco App!!
Issues wi Deco App!!
a week ago
Tags: #Deco App Related #Network Connectivity
Model: Deco X20   Deco X50  
Hardware Version:
Firmware Version:

Every time I open the Deco app, all four of my Deco devices go offline and start flashing red. Does anyone know how to fix this?

I’ve also noticed that the app is showing my devices incorrectly — it’s giving one device the name of another device on the network.

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Re:Issues wi Deco App!!
a week ago

  @AbuSulaiman 

Hi,
Usually, opening the Deco app won't affect the Deco nodes' performance. In your case, please provide the following information for further analysis.

 

  1. Do you mean your Deco nodes are working fine(with a solid green light) and will be offline(with a flashing red light) once the Deco app opens? Does the main Deco have a flashing red light when the Deco app opens?
  2. How many Deco nodes do you have? Please describe your network diagram in detail.
  3. Do the Deco nodes work in AP or Router mode?
  4. Please log in to the Deco's web UI > Advanced > System > Firmware Update, check the Deco nodes' firmware version, and send the version info to us.
  5. Please ensure your Deco app is up to date.

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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Tags

Deco App Related Network Connectivity