D235 - Draining too fast - Hardwired

D235 - Draining too fast - Hardwired

D235 - Draining too fast - Hardwired
D235 - Draining too fast - Hardwired
a week ago - last edited a week ago
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.2.2

I have hardwired in my new D235 and enabled always on mode. It seems to be draining around 1% per hour and eventually deactivates always on mode until the battery recharges (which happens very slowly) before always on mode can be enabled again.

 

I have followed the instructions and set the jumper between F and T but it makes no different (removing the jumper gives the same behaviour).

 

Has anyone else experienced similar? Everything I read tells me that my transformer is powerful enough.

 

Transformer:

 

Chime bypass:

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Re:D235 - Draining too fast - Hardwired
Tuesday

  @salt6072 

Hello,

From the image provided, it’s difficult to clearly confirm whether the jumper is connected correctly.

 

We recommend keeping the jumper connected as it is now, then resetting the doorbell and going through the setup process again. 

During configuration, please select “incompatible mechanical chime” when prompted, then enable Always-On Mode to see if the issue improves.

 

Best Regards,

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Re:D235 - Draining too fast - Hardwired
Yesterday - last edited Yesterday

Hi, Thanks for the reply.

 

Last week something changed, I let it charge all the way to 100% before enabling always-on again and instead of showing a charging icon it just showed the percentage. It drained very slowly at first and activated charging at 69% but then went back to draining fast and deactivated always on mode again.

 

I factory reset it today and configured it fresh. I didn't see an option for "incompatible chime" during the setup though. There were options for 2 terminals/3 terminals/4 terminals/and something else with mp3 in if I believe.

 

After the factory reset its back to showing the charging icon and draining fast again.

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