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Tapo Smart Camera

How to reset the "downloaded" database

How to reset the "downloaded" database

How to reset the "downloaded" database
How to reset the "downloaded" database
a week ago
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.1.8

Using Android 3.18.506 I get "Video already downloaded", but cannot find it on the phone with Windows 10 Explorer.

Shared storage\Android\data\com.tplink.iot\files\memory folder is empty.
Shared storage\Android\data\com.tplink.iot\files\memory\tmp folder is empty.
Shared storage\DCIM\Tapo folder is empty.

How do I delete references so that the video can be downloaded again?

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Re:How to reset the "downloaded" database
a week ago

  @ONVIF 

 

The videos you’ve already downloaded are in the Download tab of the camera’s Playback & Download page. Try deleting them from there and see if that clears the error. How to Download/Delete Videos from Your Tapo Camera or Doorbell

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Re:How to reset the "downloaded" database
a week ago

  @Wayne-TP 
Thanks.
Problem is that I cannot find it anywhere, have downloaded the whole Internal storage from the phone and searched for .mp4's. None.

 

How can I reset the references so that the video can be downloaded again.

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#3
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Re:How to reset the "downloaded" database
Yesterday

ONVIF wrote

  @Wayne-TP 
Thanks.
Problem is that I cannot find it anywhere, have downloaded the whole Internal storage from the phone and searched for .mp4's. None.

 

How can I reset the references so that the video can be downloaded again.

  @ONVIF 

 

Have you checked your Tapo app? In the Tapo app, open the camera's liveview page, go to Playback & Download, then click the Download tab. Anything in the Download page?

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