D235 Night recording

D235 Night recording

D235 Night recording
D235 Night recording
a week ago - last edited a week ago
Model: Tapo D235  
Hardware Version: V1
Firmware Version: 1.2.2

Hi.  I have a D235 battery doorbell with a sim card and cloud subscription.  Activities are recoded ok on both sim and cloud.  Hovever, from around 6pm to 8am none are made. The bell is set to record day and night.  WIFI in the house is solid and consistent at any time of the day.  I've performed a factory reset.  Tapo helpline initially helpful, but contact resulted in an email suggesting range sttings and did not address my problem  Can anyone help? Thanks.

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Re:D235 Night recording
a week ago

  @Colin88 

 

Please double-check if your doorbell has entered Privacy Mode. Could this have been triggered accidentally, or do you have an automation rule set up to toggle Privacy Mode on a schedule?

 

Also, confirm whether your doorbell is detecting motion normally at night. If no events are detected, recording (to the cloud) won’t be triggered.

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