Smart TV won't connect to main Wifi.

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Smart TV won't connect to main Wifi.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart TV won't connect to main Wifi.
Smart TV won't connect to main Wifi.
2019-03-19 14:26:09 - last edited 2019-03-21 01:03:37
Model: Deco M5  
Hardware Version: V1
Firmware Version: Latest

I have a problem. I can't connect my Android TVs to my main wi-fi network. When I try to connect, it says that it couldn't find the network, it won't accept connection and even WPS it doesn't work. Although it can connect to the guest network without issue. 

 

Thing to point out.

I have a CCTV system that has a connection to the main network. So it has a preferred IP address and uses port forwarding at port 80 and 37777.

 

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#1
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Re:Smart TV won't connect to main Wifi.-Solution
2019-03-20 01:03:09 - last edited 2019-03-21 01:03:37

Hello,

 

Can other devices detect the host network? 

 

Please turn off 5GHz network and check whether the Android TV can find the wifi network.

 

Meanwhile, you can turn off fast roaming and QoS to give it a go as well. 

 

Good day. 

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Re:Smart TV won't connect to main Wifi.-Solution
2019-03-20 01:03:09 - last edited 2019-03-21 01:03:37

Hello,

 

Can other devices detect the host network? 

 

Please turn off 5GHz network and check whether the Android TV can find the wifi network.

 

Meanwhile, you can turn off fast roaming and QoS to give it a go as well. 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Re:Smart TV won't connect to main Wifi.
2019-03-20 23:56:25

Yes, they can detect the network.

 

When I turned off fast roaming, the TVs finally connected to the network.

 

Thank you so much.

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#3
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Re:Re:Re:Smart TV won't connect to main Wifi.
2019-03-21 00:55:10

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Smart TV won't connect to main Wifi.
2019-03-26 22:07:12

Hi,

i had the same problem with my Sony Android TV and i can confirm that you’ve to switch off FAST ROAMING to make it works; i think that this is an incompatibility between android tv and mesh network (as you had seen, the tv finds a lot of wifi network with the same ssid)

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Re:Re:Smart TV won't connect to main Wifi.
2019-03-27 07:33:51

Hey, there should be no compatibility issue between the TV and Deco, with fast roaming disabled, TV can connect to it; even it can detect the wifi name with fast roaming enabled. 

 

While I do agree that they need make some improvements on the Deco system. 

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#6
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Re:Smart TV won't connect to main Wifi.
2020-11-12 12:28:27

@Kevin_Z 

Hi there, my Mi Android smart TV is showing as connected, no internet. 

My router is Tplink archer C50

Even though I'm placing my router beside my tv , 

Still the tv was unable to detect 5 ghz band

And it's connecting to only 2.4 ghz band with no internet. 

Please let me know if there is any solution to it

Thank you 😊

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