This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.TL-MR6400 random 4G Disconnect
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi Guys,
I have a TP Link router above. I put a Virgin Media Ireland SIM card into the router and it worked for about 4 hrs then stopped.
Rebooted and reset but nothing. If I put the sim into a phone I get a 4G connection no problem.
I then tried a Vodafone SIM card which was working in my phone with a 4G conneciton but the modem has never come online.
I reset the device but no joy.
I have checked settings, no timers, no data limits etc enabled.
See log below - looks like it simply failing but not sure why...
Thanks,
Mario
| ID |
Time |
Type |
Level |
Log Content |
| 1 |
2019-04-09 17:20:53 |
DHCPC |
Notice |
Recv no OFFER, DHCP Service unavailable |
| 2 |
2019-04-09 17:20:52 |
DHCPC |
Notice |
Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 |
| 3 |
2016-01-01 00:01:10 |
DHCPC |
Notice |
Send DISCOVER with request ip 0.0.0.0 and unicast flag 0 |
| 4 |
2016-01-01 00:01:05 |
DHCPC |
Notice |
Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 |
| 5 |
2016-01-01 00:01:02 |
DHCPC |
Notice |
Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 |
| 6 |
2016-01-01 00:01:00 |
DHCPC |
Notice |
Send DISCOVER with request ip 0.0.0.0 and unicast flag 1 |
| 7 |
2016-01-01 00:00:51 |
3G |
Information |
USER: GetCurrProf result is:ipver:0 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone |
| 8 |
2016-01-01 00:00:51 |
3G |
Information |
USER: Get ISP's profile now. |
| ID |
Time |
Type |
Level |
Log Content |
| 1 |
2019-04-09 17:21:00 |
3G |
Information |
USER: GetCurrProf result is:ipver:0 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone |
| 2 |
2019-04-09 17:21:00 |
3G |
Information |
USER: Get ISP's profile now. |
| 3 |
2019-04-09 17:21:00 |
3G |
Information |
USER: Fail to connect to the network, start autoconnect! |
| 4 |
2019-04-09 17:20:59 |
3G |
Information |
ERROR: Verbose Call end reason = 209, type = 2. |
| 5 |
2019-04-09 17:20:59 |
3G |
Information |
ERROR: Call end reason = 1. |
| 6 |
2019-04-09 17:20:59 |
3G |
Information |
ERROR: 0x0000000E QMI_ERR_CALL_FAILED |
| 7 |
2019-04-09 17:20:53 |
DHCPC |
Notice |
Recv no OFFER, DHCP Service unavailable |
| 8 |
2019-04-09 17:20:52 |
DHCPC |
Notice |
Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
|
Hi Kevin,
Thanks for coming back to me.
1. what is the light status of the MR6400 when the connection drops? I have a power light, wifi light, and signal light - the internet on light is not on.
2. At that time, with your device connected to it, what is the IP address and default gateway obtained? Here is the instruction: https://www.tp-link.com/en/support/faq/838/ - logging into the GUI my device has 0.0.0.0 across the board. See below.
3. Meanwhile, can you access the web UI of MR6400? If so, please show us a full screenshot of the status page. Screenshot below.
4. Besides, how do you reconnect to the network after that？At the moment the router worked for 4 hrs on Monday and has not worked since after several reboots and several sim cards (I tried Virgin Media, Three Ireland and Vodafone). I left the unit offline over night and plugged it in this morning and no joy. I just rebooted now and still offline, I'm beginning to think this is a faulty unit.
Thanks,
Mario
