Hi,

With this error message, please connect the modem/internet source to the blue WAN port of C50 and then check whether the internet led comes on, which looks like a global or saturn. 

If it comes on, you can login to the web interface to configure it; 

If still off, please connect a cable from the blue WAN port to one of the orange LAN ports and then check the light status.

Besides, you can change another wired cable or hard reset to give it a go. 

May it help. Good day. 

whyayeman wrote

Hi.

 

Many thanks. I'll give that a go and let you know.

Sure, any updates, just let me know. 

Hi,

Cause the orange saturn led comes on with WAN port and LAN port connected, the WAN port is working fine now.

With the modem connected to the blue port of C50, the internet led should be on, no matter what color it is. If it is off, please change another cable or another port on the modem to connect them. 

Meanwhile, you can connect your computer to the modem with the same cable and same port which connected to the C50 earlier. 

Any updates, please let me know. 

Hi,

You said it is connected to the DSL port of the firtzbox router? And connect the same cable to the blue/wan port of C50 but nothing? 

If so, I'm afraid that you misunderstand something; there is no DSL port on the C50, and it can work with ethernet cable only; meanwhile we tested before, with the lan-wan port connected to each other, the saturn led comes on but red, that means the wan port is not faulty. 

If the Fritzbox router works fine, you can try to connect the wan port of C50 to one of the lan port on that router and give it a go. 

May it help and have a nice day. 

whyayeman wrote

Hello.

 

I recently purchased an Archer C 50. This tp-link wireless router was purchased to replace a FritzBox router which only has one LAN port and no WiFi.

In the process of setting up the tp-link router, I am getting the message ‘WAN port is unplugged’ and the router does not connect. I have tried MAC cloning and changing the IP address to 192.168.2.1 but the problem is not solved.

The FritzBox router works with the existing cable connections directly to my iMac running Mac O/S X. Network details are IP Address - 192.168.178.20 / Subnet Mask - 255.255.255.0 / Router -192.168.178.1 

Can you please suggest what the problem might be.

Thank you.

 

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