Home Network Community > All Threads > The phone or tablet is offline
< All Threads

The phone or tablet is offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

The phone or tablet is offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
The phone or tablet is offline
The phone or tablet is offline
2019-09-07 07:22:48
Model: Deco M4  
Hardware Version:
Firmware Version:

Hi,

 

Recently I have a problem in my tp link deco app, whenever I open the app it says my phone or tablet is offline. I am connected to my Wi-fi network, and can use it.. so that isn"t the problem.

I have tried to re install the app without succes, tried logging off and relogging on the app, same result. No idea what's causing this problem...

The app says latest versions have been installed, and network works fine.

 

Hope someone can help me.

 

Thanks in advance

File:
Screenshot_20190907-092045_Deco.jpgDownload
  1      
 
  1      
 
#1
Options
5 Reply
Re:The phone or tablet is offline
2019-09-10 05:57:16

@Elglade 

 

What is the current APP version and the software version of the Deco M4?

 

With the error message pops up, can you ping the gateway of the Deco M4 which is 192.168.68.1 by default.

 

Besides, have you ever tried to change another smart phone to access the Deco app?

 

Or you can enable the cellular data on your smart phone and turn off the wifi to access it remotely and verify whether it works.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:The phone or tablet is offline
2020-08-17 09:10:26

Hi @Elglade, I have the exact same issue today. Connected to the correct WiFi, can access all sorts of resources on the Internet, yet the app says I am not connected. (How) did you ever get this resolved? Thanks in advance. Anko

 

Hi @Elglade, ik heb precies hetzelfde probleem. Ben verbonden met het juiste WiFi netwerk, ik kan allerlei resources op het interet benaderen, maar toch zegt de app dat ik niet verbonden ben. (Hoe) heb jij dit ooit op kunnen lossen? Bijvoorbaat hartelijk dank, Anko

  0  
  0  
#8
Options
Re:The phone or tablet is offline
2020-08-17 12:14:18

@Anko_Wolf 

 

Hi there,

 

I had the problem resolved by disconnecting the power from the main deco, wait a minute, and plug it back in. Causing it to reboot than I had my acces back to the app, and I think I had a firmware update waiting for me then.

Hope this helps for you!

  2  
  2  
#9
Options
Re:The phone or tablet is offline
2020-08-17 12:17:54

@Elglade , thank you. I will try this. Requires a bit of planning, as it is not just me ;-)

  0  
  0  
#10
Options
Re:The phone or tablet is offline
2020-08-17 12:44:14

@Elglade Thank you. This did the trick. And indeed, after that the system started upgrading the firmware.

 

Thanks again, Anko 

  0  
  0  
#11
Options

Information

Helpful: 1

Views: 3416

Replies: 5

Related Articles
No internet on tablet and phone
241 0
USB Storage Access from Tablet/Phone
644 0
USB Storage Access from Tablet/Phone
627 0
Sat right next to Deco P9 but the Deco app says phone or tablet offline
1217 0
Android Tablet and Phone can't see my printer
807 0
TL-WA701ND No access to the internet with tablet and phone
894 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.