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Archer C2300 wifi dying

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Archer C2300 wifi dying

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Archer C2300 wifi dying
Archer C2300 wifi dying
2019-10-26 08:43:06 - last edited 2019-10-26 08:54:34
Model: Archer C2300  
Hardware Version: V1
Firmware Version: 2.0.3

Symptoms

Intermittent dying of wifi. Devices lose all connectivity. Local address or router's admin page are not accessible. During this state, Android reports ''authentication problems", iOS devices simply don't connect, and Windows reports connection problems. It can happen several times a day and does not resolve itself.

 

No messages appear in the system log (type=ALL, level=ALL).

 

Resolution

Power cycle router.

 

Configuration

  • I've tried using separate 2.4/5 Ghz SSIDs. During the condition, both networks break.
  • I've tried "Smart Connect" to merge 2.4/5 Ghz, it doesn't seem to make a difference.

 

Is there anything I can do to diagnose the problem? Is it a faulty device or known issue? There was another thread about this same problem that I commented on, but it has been deleted.

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#1
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12 Reply
Re:Archer C2300 wifi dying
2019-10-26 20:09:06
Connect a PC direct to the modem with an Ethernet cable bypassing the router. See if you get the same issue. If so the issue is with the modem or your ISP. If not, try a factory reset and reenter your settings.
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#2
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Re:Archer C2300 wifi dying
2019-10-28 05:49:12

@CH_ 

Like Archer C8 said, when the C2300 stops working, bypass the router, please connect your computer to the modem directly and verify whether it works well, if not, the root cause should be the modem. If it works well, please provide the information listed as below:


May I know who is your ISP?

 

What is the light status of the C2300 when the connection drops out? Can you get internet from it via wired cable at that time? 

Note: Please click here check the IP address and default gateway with your devices connected to the modem/router separately and show me the status-details page. 

 

At that time, please try login to the web UI of the Archer C2300 and take a full screenshot of the Advanced-status page; and go to advanced-system tools-system log  to save and export it to us. 

 

Have you ever enabled any advanced features? Like Parental control, QoS?

 

Besides, please follow the instruction below to do some test and tell me which case you belong to.

https://www.tp-link.com/support/faq/2237/

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:Archer C2300 wifi dying
2019-10-28 07:58:21

@ArcherC8 How can it be an issue with my ISP if I can't connect to my own devices, or even the router's admin page?

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#4
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Re:Archer C2300 wifi dying
2019-10-28 08:03:06 - last edited 2019-10-28 08:44:39

@Kevin_Z @ArcherC8 I'll try using a LAN port next time it goes down and see if there is connectivity. But again, it's not just internet connectivity that breaks here, but no devices are able to connect to the router through wifi and get an IP address from it. 

 

QoS and Parental Controls are in their default state.

 

 

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#5
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Re:Archer C2300 wifi dying
2019-10-28 08:37:29 - last edited 2019-10-28 08:44:55

I stressed the network with a large transfer and made it fall over. Even via Ethernet, I'm unable to get an IP address and therefore unable to get a screenshot of the router's status page. No messages are reported in the router's error log.

 

Here's what Windows' ipconfig reports:

 

Windows IP Configuration


Ethernet adapter Ethernet 7:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::ed7c:fd39:4c15:3eb4%48
   Autoconfiguration IPv4 Address. . : 169.254.62.180
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :


Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::7c25:ab4a:395b:86f9%22
   IPv4 Address. . . . . . . . . . . : 192.168.0.196
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
 

 

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#6
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Re:Archer C2300 wifi dying
2019-10-28 12:26:52
The ISP can cause many issues. I have had issues with signing on to my Archer C8 using http://www.tplinklogin.net and other times 192.168.0.1. One or the other would always get me signed on or the reboot would work. At my previous home, I had a bad underground cable going to my house from my ISP that caused me to reboot either or both the modem and the router several times a day. All was good after they replaced the cable from the street to my house. Having separate modem and router allows me to trouble shoot internet issues. I never had a modem issue so if the router is not in play and I still have the issue, I suspect the ISP.
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#7
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Re:Archer C2300 wifi dying
2019-11-15 01:04:28

@CH_ I have the exact same thing.  Happens about once a day. The Archer C2300 completely stops routing any traffic to the WAN. Solution is to unplug the C2300 and reboot it, then works perfect.  No WiFi devices work, nothing on the LAN ports work, etc. until this is done.  I'm not sure if it is a LAN side issue or WAN side of the C2300, but other devices on WAN side (prior to the C2300) have no problem connecting.

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#8
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Re:Archer C2300 wifi dying
2019-11-15 07:36:55

@RynoS Do you use a VPN client on any of your devices? I've noticed it's much more prone to failure if so.

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#9
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Re:Archer C2300 wifi dying
2019-11-15 14:12:26
Something to check... Sign on to your modem and check the logs if it has any. Clear the logs, and then next time you have the issue, see if you have any new messages at the time of the failure. VPN is an interesting question. I would think it would not cause an issue but I am sure it would on the old dial-up modems of past (dating myself) as there were certain characters you could not send in the data stream such as ETX (end of text). I do use a VPN on my iPads and have not had any issues but that is limited. Since you have the issue on both bands you would not think it is some type of signal interference. Is your router on a UPS? if so, try without it for a bit. and if not, can you borrow one to use or at least try connecting to a different plug that is on a different electrical breaker. And did you try a factory reset? And is the firmware up to date? By chance did this start after a firmware update? If all else fails, I would do a factory reset, make minimum changes, add one device at a time starting with some WIFI devices then add Ethernet devices and see if it has an effect.
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#10
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Re:Archer C2300 wifi dying
2020-12-29 16:49:07

@CH_ same problem for me. Reset does not help. Nothing in logs. wifi drops or disappear

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#11
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