@TP-Link How do you conveniently ignore any question regarding tentative timeline of update for M4 but answer all other questions quickly. 
 

It is a really sad experience and not fitting for a big brand like TP link. These are high end devices, such type of feedback and experience will definitely hamper your customer experience and sales.

@TP-Link If the updates are being rolled out for other models, it's difficult to comprehend why M4 is the exception when even E4 has got it already in-spite  being priced lower. 
 

When Deco is  marketed as a complete home WiFi systems, users should not be required to suffer like this and keep following up. This defines speaks volumes about the customer experience. Is there any other forum to address this or get updates? I would want to know when this will be rolled out for M4 or if there is some patch that can be shared.

@TP-Link Is there any update on the firmware release for Deco M4 for setting the service name in case of the PPPoE connection? This is really spoiling the entire experience of the "smart" WiFi system that TPLink markets  deco to be. You guys should take this on priori

@TP-Link Even after updating to new firmware this issue still exists.

@TP-Link 

Can you please let me know how to enter service name in Deco E3/E4 as there is no provision in PPPoE setup, I am from India.

@TP-Link 

TP-Link wrote

Hello @Praveen_Kanwar and all,

 

As far as I know, the PPPoE service name is not necessary for most of the Internet Providers, so you should be able to connect to the internet without it.

 

However, if your ISP does require this PPPoE service name, and the internet is not working without it, we will need to confirm some basic information, then we can speed up the troubleshooting:

1. Which country are you located in, and who is your ISP? 

2. What is the model number of the Deco device in the network, what is the firmware version?

3. When configuring the PPPoE connection on the Deco without the service name, how about the LED status on the Deco nodes?

 

Thank you very much.

@TP-Link Are you mocking the customer facing a genuine problem? This entire thread is about no option to put in PPCOE service name in the deco application. People like me are asking this question because they are facing an issue. It seems irrelvant to say most ISPs dont need it. You should just give a clear answer as to which firmware update are you planning to address this in or there are no plan to address it at all. Also for the n-th time following are my device details - Using Deco M4 in India current firmware version is 1.4.3