Deco app PPPOE service name
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I am unalbe to connect my Deco to the internet as my isp requires service name to connect. Where I can find it in Deco app.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Yes, the new official firmware is available now for the Deco M4, you can check if you can detect it on your Deco app. If not, you can download it from the TP-Link official website and update it manually:
- Copy Link
- Report Inappropriate Content
@TP-Link I can't see the latest firmware update on the downloads page shared here nor on the deco app. The last update seen is from 2020. Can you please guide through the process of downloading the latest firmware update with the PPCoE service name feature added.
- Copy Link
- Report Inappropriate Content
Since the firmware 1.5.0 for Deco M4 just released recently, not all users will get the firmware notification in the first place.
And you could try to manually update the firmware via web UI:
https://static.tp-link.com/firmware/2021/202106/20210615/Deco_M4_V1_V2_1.5.0.zip
https://www.tp-link.com/en/support/download/deco-m4/#Firmware
Thanks!
- Copy Link
- Report Inappropriate Content
Hi, It is working for me now, I updated the firmware of my Deco M4 to 1.5.0 through the static.tp-link.com url and then I could see the option to change service name in the Deco app once I selected PPPoE.
Finally, after 2 long years, im able to use this "advanced" feature on my "advanced and truly futuristic" mesh router xD
Anyway, on a serious note, thanks a lot @TP-Link for providing the link to manually update the firmware. The included pdf with instructions were pretty simple to follow :-)
- Copy Link
- Report Inappropriate Content
@TP-Link
How to change service name of ISP in Deco M4 in India. I cannot find any option to change service name in mobile app.
- Copy Link
- Report Inappropriate Content
@PrashantDeco
Pathetic response from TP Link. No support after sales even online
- Copy Link
- Report Inappropriate Content
Hi, I see your firmware is Deco M4 v2-1.4.3, and the option to modify the PPPoE service name is added on firmware 1.5.0 and above.
So please try to install the latest 1.5.2 firmware for Deco M4:
Since the firmware is applied in sequence to the correct devices during the release process, so there would be some delay in some regions.
Thank you very much.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@TP-Link - i am based in India and with ACT broadband. i am in a set up with M9 Deco as the primary router and a few M4's as additional extensions.
i want to enable the PPPoE setup in the App, but cant locate the WAN settings as shown in the screen shot above.
my devices are on v1.5.2 . can you please advise if its country specific ?
Cheers
//ps
- Copy Link
- Report Inappropriate Content
Hi, I think it might not be country-specific.
I see the current firmware of your Deco M4 is on 1.4.3 which is not supported service name under PPPoE, but Deco M9 with 1.5.2 does.
Maybe you could try to update the firmware of M4 to be the latest 1.5.2 to have a look:
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 13681
Replies: 50
Voters 4
