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RE 650 not stabel Internet AC2600

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RE 650 not stabel Internet AC2600

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE 650 not stabel Internet AC2600
RE 650 not stabel Internet AC2600
2019-12-15 18:50:02
Model: RE650  
Hardware Version: V1
Firmware Version: V1

Hi,

 

I have a

 

  • TP link Router Archer C2300 type version: 2.0.3 20180810 Rel 62903 with up to date 
  • Tp link RE650 (brand new) AC2600

 

 

I do all steps as described in the manual

 

But every 30-45 minutens the internet is going down for my laptop (windows 10) and sometimes also for my iphone.

 

I dit allready all the FAQ like reset, lokation and set  channel (48 5GHz)

 

 

But still the sma isseu.

 

What can i do more?

 

Regards Jan

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Re:RE 650 not stabel Internet AC2600
2019-12-17 06:19:44

@Jan.S 

 

Please give me the below details so that we can do more troubleshooting.


a. What's the light status of the RE650 and main router when the extender stops working?

b. Can other devices get internet from the C2300 and the RE650 when your Windows 10 PC stops working?

c. Please connect your computer to the RE650directly when the connections drop out. And please check the IP address, default gateway and DNS server as the below instruction.
https://www.tp-link.com/support/faq/838/
Note: Please show me the screenshot of the status-details page.

d. At that time, please connect your computer to the main router directly and test the IP, default gateway and DNS too.
Note: Please show me the screenshot of the status-details page.

e. How far away between the extender and main router And what's the wifi signal strength?

 

Thanks in advance, and have a good day.

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