Home Network Community > All Threads > Erratic operation, Archer AX3000
< All Threads

Erratic operation, Archer AX3000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Erratic operation, Archer AX3000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Erratic operation, Archer AX3000
Erratic operation, Archer AX3000
2020-01-16 06:11:38
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.0.0 Build 20190724 rel.39445(5553)

Hi

 

I would like to ask for your support since I have the Archer AX3000 V.1 Firmware 1.0.0 Build 20190724 rel.39445 (5553), which has had an erratic operation.

 

Which can work properly for hours and days, and sometimes after 15 minutes of use it freezes until I have to restart it.

Sometimes my mobile devices do not recognize the password, if I try to connect a new mobile device, it does not recognize this with the 2.4Ghz or 5Ghz network.

 

Other times when I am on the desktop computer with ethernet, the router stops responding completely and I cannot reach it by connecting another computer on LAN. until I have to restart it.

 

I currently have it as a router, but I have also tried to use it as an AP. and behaves the same way.

Apologies for my English, and thanks for your support.

  0      
 
  0      
 
#1
Options
4 Reply
Re:Erratic operation, Archer AX3000
2020-01-16 07:02:50

@Orta2000 

 

Hello, you can read this article and try to install the beta firmware attached to give it a go.

https://www.tp-link.com/support/faq/2751/

 

Any updates, please let us know.

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Erratic operation, Archer AX3000
2020-01-18 09:39:18

Good day @Kevin_Z 

 

I have installed the recommended firmware since Thursday, January 16, 2020, and in these two days none of the symptoms mentioned have been presented.

 

I will continue monitoring it but it seems that this firmware is the solution.

 

Thank you very much Kevin_z and thanks for your support

 

  0  
  0  
#3
Options
Re:Erratic operation, Archer AX3000
2020-01-18 10:26:15
Good day I think I spoke very soon, today the same fault and behavior reappeared at 4:24 am the router was completely blocked and I was not allowed access via LAN, or Wifi 2.4 or 5ghz the password was incorrect. I had to restart it to restore the service.
  0  
  0  
#4
Options
Re:Erratic operation, Archer AX3000
2020-01-19 09:45:25

@Orta2000 

 

Thanks for your valued reply; sorry to hear that the beta firmware cannot fix the issue either.

 

To help you figure it out, we would like to follow up your case via email and do further analysis.

 

If you are willing to troubleshoot, please check your inbox.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#7
Options

Information

Helpful: 0

Views: 1247

Replies: 4

Related Articles
Archer ax3000 wifi repeater distance
34 0
Seamless setup of Archer AX3000 with Deco P9
1016 0
AX3000 differences
816 0
LAN ports not advertising gigabit (AX3000 Archer AX55)
949 0
Archer AX3000 2.4Ghz disappeared
386 0
Archer AX3000 "Disconnected" problem.
535 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.