Deco App not detected some devices that are connected

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Deco App not detected some devices that are connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco App not detected some devices that are connected
Deco App not detected some devices that are connected
2020-04-07 11:48:30 - last edited 2020-04-07 11:50:47
Model: Deco M4  
Hardware Version:
Firmware Version:

Deco App not detected devices that are connected to Deco M4. WHy ? Help ! 

 

Also, I'm not sure where to look for the Hardwre Version or The Firmware Version. 

 

One more question, How to know your Deco M4 working as Access Point or something else ? 

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Re:Deco App not detected some devices that are connected
2020-04-08 02:05:17

@Dampi 

 

Hi, you can get the hardware version from the back panel of the actual device, here is the instruction. 

 

The firmware and operation mode can be found on the Deco app. Click the global icon and choose Deco, you will see its firmware version; go to more-advanced-operation mode to verify whether it works as an AP or a regular wireless router. 

 

As for the first issue, may I know if all the devices connected to the Deco cannot be detected or just some of them? Can they access internet normally? Please ensure that they obtain IP address and gateway from the Deco automatically. 

 

Good day. 

 

 

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