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Archer C3150 v2 2.4 do not works but 5g is fine

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Archer C3150 v2 2.4 do not works but 5g is fine

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C3150 v2 2.4 do not works but 5g is fine
Archer C3150 v2 2.4 do not works but 5g is fine
2020-06-21 19:48:42
Model: Archer C3150  
Hardware Version: V2
Firmware Version: 1.0.0 0.9.1 v005f.0 Build 180404 Rel.52141n

Hi,

Guys quick question here 2.4 secured line do not accept connections. Reboot doesn't help. Guest network based on the same 2.4 works more less fine Devices are saying that connected no Internet but can go then to sites and so one. 

5g is fine.

Security = WPA/WPA2 Personal

Version WPA2-PSK

Coding AES

802.11a/n/ac mixed

Chanel Auto /Auto

Power Highest

 

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3 Reply
Re:Archer C3150 v2 2.4 do not works but 5g is fine
2020-06-22 02:41:35

@DmytroTs 

 

Hello, please help verify some details and we will try to figure it out:

 

1. Do you mean all the devices are showing connected but no internet when connected to the 2.4GHz network or only some of them? Can you do a simple ping test (ping the router's IP address and 8.8.8.8) on the connected device and show us the results?

How to Use the Ping Command

 

2. Try to change the channel to 1/6/11 and channel width to 20MHz, save and reboot the router.

 

3. Try to reset the router to its factory and set it up again from the beginning, then try again.

 

May it help.

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Re:Archer C3150 v2 2.4 do not works but 5g is fine
2020-06-22 08:48:16

@Solla-topee 

 

Thanks for the quck answer.

 

In regards to your questions:

1. All type of devices and no possibility to ping as far as it is not connecting to network.

2. Did the same with 8 and 10 chanels and set 20 Mhz as well. No luck.

3. Have tried that no changes.

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Re:Archer C3150 v2 2.4 do not works but 5g is fine
2020-06-22 09:07:43

@DmytroTs 

 

Hi, can you still see the 2.4GHz wireless network of the router? Or you can see it but cannot connect to it? Is there any error message when you try to connect to it?

 

You may try to change to a different SSID and see if that helps.

 

If none of these works, you are suggested to contact the local tech support to check the warranty cause the device might be faulty.
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

 

Good day. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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