issue with Ethernet Backhaul

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issue with Ethernet Backhaul

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issue with Ethernet Backhaul
issue with Ethernet Backhaul
2020-07-13 05:25:24 - last edited 2020-07-24 03:54:31
Model: Deco M4  
Hardware Version:
Firmware Version:

Hello ,
can you please tell me what can I do ?please see pic below.
1-main deco

2-conneted to main via wifi 

3- connected to 2 via ethernet 

 

all wifi devices are connected to 2nd one even when i am on the ground floor . what is more 5ghz is being broadcasted only from the main deco. how it works then?
please see pic 

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Re:issue with Ethernet Backhaul -Solution
2020-07-24 03:54:26 - last edited 2020-07-24 03:54:31

@olineo 

 

Hello,

 

All three Decos share the same 2.4G and 5G networks, so it is normal that you can only see one 5G network.

 

The Deco system will recommend the client device to roam to the closest Deco unit when the device is moving around. However, whether to roam or not depends on the device itself.

 

Some devices may stay connected to the original Deco unit rather than connecting to the closest Deco, possible reasons include the following:

 

1) The device doesn't support the roaming protocol. Then it won't roam until it disconnects from the Deco unit.

 

2) The device may regard the signal strength of the current connection is still strong enough and don't want to roam to another Deco unit. It's decided by the roaming threshold which is set by the vendor of the device.

 

Hopefully, that answers your question but let us know if you need more details.

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Re:issue with Ethernet Backhaul -Solution
2020-07-24 03:54:26 - last edited 2020-07-24 03:54:31

@olineo 

 

Hello,

 

All three Decos share the same 2.4G and 5G networks, so it is normal that you can only see one 5G network.

 

The Deco system will recommend the client device to roam to the closest Deco unit when the device is moving around. However, whether to roam or not depends on the device itself.

 

Some devices may stay connected to the original Deco unit rather than connecting to the closest Deco, possible reasons include the following:

 

1) The device doesn't support the roaming protocol. Then it won't roam until it disconnects from the Deco unit.

 

2) The device may regard the signal strength of the current connection is still strong enough and don't want to roam to another Deco unit. It's decided by the roaming threshold which is set by the vendor of the device.

 

Hopefully, that answers your question but let us know if you need more details.

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