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Deco M5 Constantly going offline - red light and then goes online by itself.

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Deco M5 Constantly going offline - red light and then goes online by itself.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

betocobra

2020-08-04 21:22:36 - last edited 2020-08-11 09:20:13

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Deco M5 Constantly going offline - red light and then goes online by itself.

2020-08-04 21:22:36 - last edited 2020-08-11 09:20:13

Model: Deco M5

Hardware Version:

Firmware Version:

Bought a new Deco M5 2 pack and set it up the first 2 days it has worked perfectly, and then the problems started.
You can use it for a while and then both units go offline, solid red light, sometimes it goes online by itself and sometims I have to unplug and then plug it back in.

How can I achieve a stable connection?

1 Accepted Solution

David-TP

2020-08-11 09:20:09 - last edited 2020-08-11 09:20:13

Posts: 12351

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Re:Deco M5 Constantly going offline - red light and then goes online by itself.-Solution

2020-08-11 09:20:09 - last edited 2020-08-11 09:20:13

@betocobra

Hi, sorry to respond late.

We will do some troubleshooting and try to fix it first. Please confirm below:
1. What is the current network topology? How do you connect the two M5 together?

2. What about the stability of the front-end device when the M5 shows a red LED and stops working? With your computer connected to the modem directly, what are the IP address and default gateway? Below is the instruction to get it: https://www.tp-link.com/support/faq/838/

3. How often it loses connection? Have you ever tried to configure the 2nd Deco as the main unit to do a comparison test? Instruction as below: https://www.tp-link.com/support/faq/2400/

4. Besides, what is the current hardware and firmware version? Ensure both Deco M5s are running the latest firmware.

Good day.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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1 Reply

David-TP

2020-08-11 09:20:09 - last edited 2020-08-11 09:20:13

Posts: 12351

Helpful: 1709

Solutions: 1118

Stories: 9

Registered: 2020-04-14

Re:Deco M5 Constantly going offline - red light and then goes online by itself.-Solution

2020-08-11 09:20:09 - last edited 2020-08-11 09:20:13

@betocobra

Hi, sorry to respond late.

We will do some troubleshooting and try to fix it first. Please confirm below:
1. What is the current network topology? How do you connect the two M5 together?

3. How often it loses connection? Have you ever tried to configure the 2nd Deco as the main unit to do a comparison test? Instruction as below: https://www.tp-link.com/support/faq/2400/

4. Besides, what is the current hardware and firmware version? Ensure both Deco M5s are running the latest firmware.

Good day.

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Deco M5 Constantly going offline - red light and then goes online by itself.

Deco M5 Constantly going offline - red light and then goes online by itself.

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