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Range extenders unable to connect to router or internet at certain times

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Range extenders unable to connect to router or internet at certain times

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

burgers

2020-09-19 13:16:26 - last edited 2020-09-21 02:31:25

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Range extenders unable to connect to router or internet at certain times

2020-09-19 13:16:26 - last edited 2020-09-21 02:31:25

Model: TL-WA855RE

Hardware Version: V1

Firmware Version: 1.0.0 Build 20160414 Rel 64157(EU)

My range extenders seem to lose connection to the router at certain times of the day. This happens both for the model listed and my WR841HP.

The issue on the device side says it is unable to get a valid ip. And the only time the system logs really told me anything is when DHCP is set to auto or on and it says that it is unable to detect dhcp server.

Also, when set to auto, the device normally has the shcp server set to off, but after the cetain time of the day, it changes to be on, and the wifi of devices is slower if they can connect to internet at all.

Changing the ip to be dynamic doesn't help at all.

1 Accepted Solution

Solla-topee

2020-09-21 02:31:18 - last edited 2020-09-21 02:31:25

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Re:Range extenders unable to connect to router or internet at certain times-Solution

2020-09-21 02:31:18 - last edited 2020-09-21 02:31:25

@burgers

Good day.

Sorry for the delay.

How long have you had the TL-WA855RE and when did this issue start?

By the way, where are you located？

Have you tried to enable the DHCP and manually configure the DHCP server on the TL-WA855re; such as mentioned on this link--case 3：

https://community.tp-link.com/en/home/forum/topic/198516

If possible, please also try to update to the following firmware:

https://www.tp-link.com/support/download/tl-wa855re/v1/#Firmware

Thank you very much.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Solla-topee

2020-09-21 02:31:18 - last edited 2020-09-21 02:31:25

Posts: 13167

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Re:Range extenders unable to connect to router or internet at certain times-Solution

2020-09-21 02:31:18 - last edited 2020-09-21 02:31:25

@burgers

Good day.

Sorry for the delay.

How long have you had the TL-WA855RE and when did this issue start?

By the way, where are you located？

Have you tried to enable the DHCP and manually configure the DHCP server on the TL-WA855re; such as mentioned on this link--case 3：

https://community.tp-link.com/en/home/forum/topic/198516

If possible, please also try to update to the following firmware:

https://www.tp-link.com/support/download/tl-wa855re/v1/#Firmware

Thank you very much.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

burgers

LV1

2020-09-23 15:51:30

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Re:Range extenders unable to connect to router or internet at certain times

2020-09-23 15:51:30

@Solla-topee sorry for the late reply

i've been using the RE for a few months and the problem has been there from the start.

I'm located in Malaysia

I have tried dhcp on with static ip, the problem is still there.

Previously, in that setting, at a specific time of the day, it stops working as usual, the system logs show the error message 'unable to find(or connect) to dhcp server'. And before that is three messages of 'searching for dhcp server' or something similar. It just generates these 4 messages in the log.

I have also already updated the firmware.

burgers

2020-09-19 13:16:26 - last edited 2020-09-21 02:31:25

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Range extenders unable to connect to router or internet at certain times

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