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RE300 current can’t detect 5G

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RE300 current can’t detect 5G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE300 current can’t detect 5G
RE300 current can’t detect 5G
2020-10-08 15:17:54
Model: RE300  
Hardware Version:
Firmware Version:

My RE300 currently cant detect the 5G network, it was ok 2days ago.  
 

i have try to restart and reset the device but still not working.

 

What can i do to resolve the issue? Thanks.

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#1
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4 Reply
Re:RE300 current can’t detect 5G
2020-10-09 06:42:44

@Sueperman 

Good day.

Thank you very much for your time and patience.

May I know the model number of your home router?

Was RE300 not able to detect any 5ghz network, or just the home router?

Have you tried to change the wireless channel of the home router, such as channel 36 or 40 for 5ghz?

 

Thanks a lot.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:RE300 current can’t detect 5G
2020-11-10 01:49:25

@Solla-topee 

The extender only can detect the 5G for a short while(1-2 days) then it will be gone every time I reset it. I tried change the home router channel to both 36 and 40 but still the same. The router model is SingTel WiFi Gigabit Router AC Plus.

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#3
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Re:RE300 current can’t detect 5G
2020-11-10 02:10:04

@Sueperman 

Good Day,

Thanks for your kind reply.

Later we would like to follow up on your case via email and please have a check of your email box later.

At the same time, please help us check the following information:

  1. What are the hardware and firmware version about RE300?
  2. Did you mean when the 5ghz disconnected and LED light off, the only way to recover the 5ghz connection is to reset the RE300 and set it up again?
  3. May I know how long have you had the RE300?
  4. Next time, when the 5ghz was disconnected again, could you please log into the RE300, then go to settings>system tools>system log and save the log to me?

Thank you very much.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:RE300 current can’t detect 5G
2020-11-10 02:52:18

@Solla-topee 

  1. What are the hardware and firmware version about RE300? 1.05 Build 2019114 Rel 34543
  2. Did you mean when the 5ghz disconnected and LED light off, the only way to recover the 5ghz connection is to reset the RE300 and set it up again? Yes, I need to switch to new channel and then only reset it.
  3. May I know how long have you had the RE300? Less than 2months
  4. Next time, when the 5ghz was disconnected again, could you please log into the RE300, then go to settings>system tools>system log and save the log to me? Inside the app? Can please guide me how to do this?
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#5
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Replies: 4

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