paket loss on wireless but wired connection is ok

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paket loss on wireless but wired connection is ok

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
paket loss on wireless but wired connection is ok
paket loss on wireless but wired connection is ok
2020-11-06 08:24:08
Model: TL-WR845N  
Hardware Version: V4
Firmware Version: 0.9.1 3.16 v0001.0 Build 190219 Rel.55060n

I use TP link wr845N router....I bought it from amazon 4 months ago....From yesterday via wireless there is huge packet loss but no loss in LAN connection through router......what can I do now??.It is alrdy v4 firmware ...I alrdy factory reset it 2 times and chnge the wireless channel also .....But same thing happen.... kindly guide me about this issue.. I'm too much disappointed.smiley

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3 Reply
Re:paket loss on wireless but wired connection is ok
2020-11-06 09:33:42

@pritish11 

 

Hello, thanks for reporting the issue to the community, can I have more details then our engineers can try to investigate further?
1. As per your description, it seems that the wired connection of this WR845N is stable, it is only the wireless connection is not stable, may I know how many devices are connected to the wireless network?
2. Are all of them experiencing the same dropout or huge package loss, or just some special or old clients? Can I have some screenshots about this huge package loss?
3. Feel the router, if the router is hot or lots of heat coming out, put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, or use a fan to cool the router, a regular fan or USB fan is fine.
4. Set the Wi-Fi Transmit Power to middle or low (if the setting is currently set to high), and see if this helps.
I hope the above helps with troubleshooting the issue. Do reply to let the community know.

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Re:paket loss on wireless but wired connection is ok
2020-11-23 06:51:38
1. only 1-2 devices are connected alaways via wireless. 2.yes all the device has same packet loss I tried android ,ios both same thing happen. 3.no my router position is too good .It doesn't heat too much . 4.I set it to low and middel both.same thing occur.
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Re:paket loss on wireless but wired connection is ok
2020-11-23 07:31:45

@pritish11 

 

Is there any change in your network when this issue starts to happen? Is the WR845N powered via the wall socket? Ensure there is no surge protectors.

 

When they got disconnected, is the wireless network of the WR845N still broadcasting or the wireless network is no longer available on all other devices as well?
If the devices are still connected to the wireless network but no internet access, please confirm if the devices can still get a correct IP address from WR845N, what is the IP address? Can you ping the WR845N gateway and internet? How to do this? Click here.
If the devices disconnected from the wireless and cannot connect back, what is the error message?

 

Who is your ISP? What is the model number of the modem? Ensure the modem is stable, you may connect a computer to the modem directly and confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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