Auto internet connect problem on Archer C20
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Auto internet connect problem on Archer C20
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link Archer C20 Internet Auto reconnect problem.
I bought TP link Archer C20 a Few days ago. But when my internet disconnects from the ISP for any reason, the Router do not reconnects to the internet automatically. I have to manually restart the router to connect to the internet. Otherwise the orange light stays on and says no internet. Please fix it ASAP. I'm using PPPoE connection.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, please check the email and send us the system log on the C20, which should include that before and after the internet disconnects on the router.
- Copy Link
- Report Inappropriate Content
@SanjitK from any tplink service centre.
- Copy Link
- Report Inappropriate Content
Today i have visited service center along with my Archer C20 router & they have not found any problem in my router and they updated latest firmware version which is not published till now. I already asked them if problem dose exist what should i do & they told me that then they need some long time for check.
if you have any valuable comment regarding this then please answer.
anyway thanks.
- Copy Link
- Report Inappropriate Content
You may stay with the latest firmware provided by the local service center, monitor the connectivity, then report back to the community or email if the issue is resolved or not.
Just to confirm, what is the current firmware version on the C20 now?
- Copy Link
- Report Inappropriate Content
Thanks for your below comment.
the current firmware version is 201214 which is latest & problem exist. i have already visited service center & they found no problem & so there is no way to claim warranty. but at the same connection i have used two more router one is TP link WR840 & MI 4A & have not face any problem. but when i connect C20 V5 facing same issue. what i do now dont understand.
- Copy Link
- Report Inappropriate Content
@SanjitK remove the fiber optic patch cord from the onu or ont device, do not unplug the rj45 cable from the router when the connection goes off then plug again the fiber optic patch cord now the router will not connect to the internet again untill restart. But incase of some ISP it does connects automatically. In my case i was able to find out the problem thats why i claimed warranty and exchanged my router with C6 by adding some extra.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 2376
Replies: 19
Voters 0
No one has voted for it yet.