Hi all,

I have two main questions.

1. The adaptors usually work well, but very occasionally will lose connection to the internet (but still will work as a WiFi access point). I have tried doing a factory reset, but to no avail. In trying to investigate the issue, I reached issue 2:

2. While connected to the tpPLC utility program, on Windows, sometimes the adaptors appear as wired-only adaptors. This is despite having devices currently connected to them over WiFi. I have attached a screenshot to illustrate.

What is going on here? I suspect it may be normal, but I'd like to be able to see the status of the access points at all times. Being able to go onto the website for each adaptor is particularly useful, in order to see the device logs.

Also, do you have any general advice for diagnosing issues with the access points occasionally losing their connection to the internet? I don't know if the problem is the access point or the powerline input device (the TL-PA4010), but I do know that it is not a problem with my router. Or at least, that my router still has an active internet connection when the problem occurs.

Thanks,

Joaquim

Above, the input device is A641, and all the others are wireless access points.