Device offline in Deco app

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Device offline in Deco app

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Device offline in Deco app
Device offline in Deco app
2021-03-28 10:07:42
Model: Deco X60  
Hardware Version: V1
Firmware Version:

Hi

 

I have Deco X60 as master and M4 as slave (before buying X60 i had pair of M4 ; before making X60 as master, I've setup Wifi from scratch) running in AP Mode.

In the app I can see my devices online/offline correctly, except a one .. It is connected for 100% and modem shows the device connected as well . So the issue is in Deco.

 

The "problematic" device is iPhone 7. Private mac is disabled. No iOS updates available. Dynamic IP. 

If I reboot the slave Deco, to which this iPhone is connected, it helps for a few hours. Then problem is back.

 

All other devices/clients are not affected and their status is shown correctly. What is going on? :-)

Deco X60 firmware 1.0.5 Build 20201013 Rel 64247 , Deco M4 firmware 1.4.3 Build 20200918 Rel. 74289

 

Best regards  

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2 Reply
Re:Device offline in Deco app
2021-03-28 12:23:58
https://community.tp-link.com/en/home/forum/topic/257006
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Re:Device offline in Deco app
2021-03-29 02:06:19

@Pogarek 

Hi, here is a new firmware on the Deco X60recently, and could you please update the firmware to be the latest:

Deco X60(EU)_V1_1.5.0_210121

https://static.tp-link.com/2021/202103/20210319/Deco_X60_V1.0_210121.zip 

 

After that, if the problem still existed, please help me check the following information:

1. the IOS system of the iPhone 7;

2. the MAC address of iPhone 7;

3. please go to Deco APP>settings on the top left> help>Contact Us>suggestions and add the APP system log and send to us;

 

Thank you very much and wait for your reply.

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