[Solution] Archer VR2100 Auto Reboot issue
This Article Applies to:
Archer VR2100_V1, Archer VR600_V3
Issue Description/Phenomenon:
Some Customers reported that the Archer VR2100/VR600 may suffer from random reboots automatically several times a day, or multiple times a week. They found all the LEDs on the front of the VR2100/VR600 will flash in a little bit, and the Wi-Fi network of the modem disappears at that time, no device can get online at that period.
Solution:
The official firmware has been released to fix this issue and please make sure your firmware is up to date.
Please leave me a private message for notification if the firmware does not fix your issue.
Thank you very much.
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My local warranty office is saying that they can only replace the modem if they find a hardware related issue :D.
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My request was replacement with a different model but i am still waiting for them to ''test'' the vr2100. that is not my problem
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@SilverFang Good day,
Sorry to hear that your modem is still experiencing the issue, if you have tried the suggestions we provided in the original post, we recommend reaching out to the local tech support so they could help look into the issue further or help with the replacement after troubleshooting.
As users will need to follow the local RMA policy, for RMA details, please also learn from our local support:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support
Your understanding is much appreciated.
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@TP-Link i hope they don't send my modem back saying there is no problem with my vr2100. Because i saw my modem resetting itself many times.
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@SilverFang Understood, hope local team can reproduce the issue in the lab.
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Now they are saying they are out of stock and they only have a refurbished modem. I refused it and STILL waiting for a brand new modem.
bad customer service
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is there any new update for vr600 v3 , my reboot issue still continue .
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@KorayC - I have asked support. Similar to @SilverFang, I was also told that I could get an RMA for an alternative device. However, I have since received this response:
Sorry to say that after my last checking with our UK local team, there's no VR900v3 or VR2800v1 in UK team's stock anymore.So we may only be able to RMA with the VR600v2 or lower-end product...Quite obviously I will not accept an RMA to a lower grade product than the one i purchased!! I have asked if they will be releasing new beta software for the VR600 in the same way they have today released software for the VR2100. If they are not, I'll be returning the router back to where i bought it for a refund. I've kind of run out of patience with this now.
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