Can't get Netatmo Presence to connect to VR2800
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Hello
I am a computer novice so please bear with me.
I have just bought a VR2800 to replace a router that stopped working. Its great but I cannot connect my Netatmo Presence outdoor camera to it. I think it must be something to do with the router because I have been able to connect the camera to previous routers using the Natatmo automatic set up.
My rudimentary understanding is that by showing the camera a QR code, it tries to pair with my phone to get the information neeed to connect with the wifi network. However, I have not been able to do that successfully despite doing the things that Netatmo suggest on their support page. Because the camera worked so easily on other routers, I can't help but feel that there is something to do with the VR2800 that is preventing it from working properly. As far as I can see, the Presence has connected to the wifi, but just doesnt work.
Netatmo support is hopeless and I really don't know what else to try.
Thank you in advance for your help.
Sorry for that.
There are some detailed suggestions:
- please log into the Archer VR2800 such as https://www.tp-link.com/en/support/faq/1730/
- then check the following settings:
--advanced>security>access control and whether it is enabled or not;
--basic>network map>wireless clients>check whether the outdoor camera is here;
As for the IP settings on the camera, I am afraid you might need to have a check of the camera settings on the control APP to see if there is any information;
(if you could not find it, it is ok and later we will ask the senior engineers for further assistance.)