Solution Cannot read SMS messages on TP-Link 4G Routers
Solution Cannot read SMS messages on TP-Link 4G Routers
This Article Applies to:
LTE Gateway and 3G/4G Routers
Issue Description/Phenomenon:
Some customers may report that they can see the received SMS message numbers on the LTE router web interface Basic > Network Map page as well as on the Advanced > SMS > Inbox page, however, they cannot read them. See the screenshot attached below.
Note: Sending SMS messages from the router web page does work properly.
if you can neither send nor receive the SMS, please refer to this link
[Solution] Can’t send and receive SMS on TP-Link 4G Routers with Jio SIM card
Available Solution:
If this is what you are experiencing on the 4G LTE router, please install the following beta firmware, then monitor if the issue is gone:
Archer MR400 V4 20210622
M7000 V1 20211230
Archer MR200_V4_20210201(official firmware)
TL-MR6400_V5_201207(official firmware)
Guidance to install this firmware manually:
How to upgrade the firmware of TP-Link Wireless Dual Band 4G LTE Router (new logo)?
If the issue still exists after installing the above beta firmware, please contact the tech support engineers via email (support.forum@tp-link.com), or leave a comment on the topic with the following information:
1. Who is the SIM card carrier?
2. Does the SMS work fine if you insert the SIM card into a phone?
3. Test with another SIM card from another carrier if that is possible to confirm if the issue persists.
4. Attach the router log when emailing the TP-Link support (find and save the log file in Advanced > System Tool > System Log).
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No worries, glad to hear that the new firmware solves the problem, thanks a lot for the update!
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The file https://static.tp-link.com/upload/beta/2022/202209/20220901/Archer_MR600(EU)_V1_220818.zip does fix the SMS inbox display problem
The fix is not available as an official release from TP-LINK website https://www.tp-link.com/uk/support/download/archer-mr600/v1/#Firmware
What is the release date for a firmware including the SMS inbox fix ?
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@Sunshine
When will the official firmware containing these fixes release? It's not ok to make your users use a beta firmware for years.
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I am unable to send or recieve sms in tplink archer 400 4g router with JIO simcard.
It is work fine with other simcard.
Please help me as soon as possible
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