Accepted WAN/LAN auto-sensing
Background:
There is a typical network topology：
Some users might notice that, once the internet service fails, they are no longer able to access the NAS server from the local network.
The cause of this Phenomenon:
When internet service went down and cable modem failed to provide IP address for Main Deco, both Ethernet ports on the main Deco would work as WAN ports to detect internet connection. NAS would no longer obtain an IP address from Deco.
Why do we use WAN/LAN auto-sensing on Deco?
For the Deco Mesh system, normally it would have more than 2 units and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the ISP modem. And supposing that the WAN port is fixed, once this port is broken, the whole Mesh kit would be useless.
Recommended Solutions:
- Given that the issue arises only when the ISP modem failed to assign IP address for the main Deco, once the cable modem recovered, the problem should be resolved. It is suggested to contact the ISP to restore the modem connection as a priority.
- The current workaround would be connecting the wired servers to the satellite Deco units, instead of the main one.
- And We have also implemented enhancements on certain models, ensuring that the WAN port remains constant as long as the physical Ethernet connection between the modem and main Deco is unchanged, even when there is no internet service from the modem.
- Moreover, It is also planned to support manually fixing a specific Ethernet port as WAN post on the Deco APP later. (Some models already support this feature, such as Deco X80-5G/Deco X20-4G)
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@pgour even an acknowledgement from Tp-link would be good.
I've emailed their uk MD (found through LinkedIn) as well as trying to open a case and have had zero response from any route. Not even an automated answer!
I feel misused at this point - they took my money for products that contained an inherent defect and won't do anything to support their customers.
notnsurenwhst next steps we can take. Any ideas?
pgour wrote
still waiting for an upgrade. not fixed yet
- Copy Link
- Report Inappropriate Content
It should be a setting, just hide it under that advanced section and everyone will be happy
- Copy Link
- Report Inappropriate Content
Maybe someone knows a way to make this subject more public? There are only people here who was clever enough to find out that there's a problem and name it. There are probably a lot more people who doesn't know that they have a problem or completely doesn't know why they're LAN stopped working.
- Copy Link
- Report Inappropriate Content
@TP-Link I have the same issue as everyone else. I have a NAS connected to my primary Deco S7 (one of 3 in a 3 pack set). When I experience an internet drop the whole network drops. I was really happy with my new purchase until I came across this issue and subsequently found this thread. I cannot recommend these Deco products to friends or customers until a workaround is made for this issue.
Would love to hear some feedback on the progress of this issue.
- Copy Link
- Report Inappropriate Content
@TP-Link Holy cow! If I had only know about this issue prior to my purchase of an XE75 two-pack in December. I wasted a day wondering why my NAS would not connect. What kind of engineer designs a product that requires an internet connection in order for the entire wired network to function? WOW.
TP-Link - do you make any effort to understand how your consumers use your products? Obviously, you think we are too stupid to plug the internet/wan cable into correct port. You also don't do true "WAN/LAN" sensing. You only do WAN sensing. If you also checked for LAN connections, you wouldn't disable the ports.
I purchased my "defective" products from Amazon. They are going back ASAP. I will never buy another TP-Link product. Since TP-Link has been ignoring this issue for nearly two years, it is obvious they are just leaving their customers hanging in the wind. We need to get the word out. I have left a product review on Amazon. Since all deco products seem to behave in this manner, I am going to leave a similar review for all TP-Link Mesh products on every retail site I can find.
If you have encountered this issue, please leave a review so others can avoid buying a worthless product.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 136
Views: 68410
Replies: 275
Voters 132
