I bought this product in the year 2018 and have been using it since then without problem. I run windows 10 64bit.
Recently my system had a problem of not being able to boot to windows which necessitated the formatting of the hard drive.
I tried to install the software of hardware, but it showed a message pop up window that says

"This cannot be installed on this window". I was surprised with the
displayed in that I have successfully installed the same software on the same windows 10 previously. Although I have been able to install the hardware with drivers from other sources. I want to know what might have gone wrong with drivers that came with the hardware. What can I do to continue use of its drivers in future installation.