Home Network Community > All Threads > X5700 Connection issues with Arris Tm1602 Modem
< All Threads

X5700 Connection issues with Arris Tm1602 Modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

X5700 Connection issues with Arris Tm1602 Modem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X5700 Connection issues with Arris Tm1602 Modem
X5700 Connection issues with Arris Tm1602 Modem
2021-10-13 19:16:26
Model: Deco X5700  
Hardware Version:
Firmware Version: 1.1.2

I have a X5700 deco mesh router connected to a Optimum (ISP) Arris TM1602 modem.  The link is fine - Green Light.  But there is no internet traffic.

Once I connect the X5700 to a standalone ethernet switch and the TM1602 to the same ethernet swithc - PERFECT, I get internet traffic and I can surf etc.

 

Any reason why this?  All I can think of is the modem is too old to handle the 1.0/2.5 GB ports on the deco maybe?  But the ethernet switchis older than the modem with 100MB ports.

 

Weird.

  1      
 
  1      
 
#1
Options
4 Reply
Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-13 21:06:14

@KingZeus 

 

This Deco model has two ports: one is gigabit and another 2.5gb. 

 

If you have not tried it yet, connect Main Deco gigabit port to Arris modem and see if it makes a difference.

  0  
  0  
#2
Options
Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-13 21:21:59
Yep tried that - did not work.
  0  
  0  
#3
Options
Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-14 06:49:11

@KingZeus 

Hi, I see now your Deco X5700 is online, and did you fix this issue already?

If yes, May I know how did you fix it?

Thank you very much.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
  0  
  0  
#4
Options
Re:X5700 Connection issues with Arris Tm1602 Modem
2021-10-14 13:19:08
Hello, negative the issue is still occuring. All I have done is plugged the Deco into a ethernet 100MB switch port - in essence wifi for that one port. Still using my legacy NetGear NightHawk....I will reach out to my cable company to see if a modem upgrade will correct the issue. But my second issue of not allowing me to use any IP schema beside 192.168.X.X is an issue as I don't want to re-ip my devices.
  0  
  0  
#6
Options

Information

Helpful: 1

Views: 1186

Replies: 4

Related Articles
X5700 LAN IP Address restricted
1613 1
Connection through Arris modem (bridged) very slow
1695 0
Deco X5700 network always congested
1552 2
Connection issues with modem
710 0
Help with Arris TG1672 modem and TP-Link AC1750 router
2579 2
No connection between router and modem
2355 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.