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Connection suddenly drops on iOS.

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Connection suddenly drops on iOS.

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Connection suddenly drops on iOS.
Connection suddenly drops on iOS.
2021-12-03 07:45:33
Model: Deco X90  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20210722 Rel. 65801

I am using two DECO X90 units in a mesh network.
The operating mode is access point (bridge) mode.

 

I have a Wi-Fi connection on my iPhone12 and all of a sudden the connection is cut off.
When this happens, the Wi-Fi mark stays on and the connection seems to be working.
I can't communicate and there is no response in the browser.
It does not automatically recover even after 5 minutes.
Turning the Wi-Fi off and on again solves this problem.
I'm having this problem about every 2 hours.

 

I have a windows PC and Amazon Fire TV Stick connected via Wi-Fi and they are fine.
I also have a wired PC with no problem.

I have 3 other iPhones (iPhone12 and iPhone11) and they all have this problem.

 

#ios is 15.1.1

 

I can't solve this problem and I'm in trouble.

Please help me.

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#1
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6 Reply
Re:Connection suddenly drops on iOS.
2021-12-03 08:42:13

@shtoki777 

Hi, there are some suggestions for you:

1. reset the network settings on the IOS devices.

2. turn off the Mesh technology on the Deco APP for IOS devices.

--there are detailed steps on this link:https://community.tp-link.com/en/home/forum/topic/506350

Did this issue start after IOS 15.1.1? or is there any change on the IOS devices recently, or are any new devices joining the network?

Thank you very much.

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#2
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Re:Connection suddenly drops on iOS.
2021-12-03 09:22:30

@TP-Link 

Thank you very much for your quick reply.


1. reset the network settings on the IOS devices.

  ⇒  I have already reset the system many times, but the problem has not been solved.


2. turn off the Mesh technology on the Deco APP for IOS devices.

　⇒ Ok, I will try and let you know the result. 
　　 By the way, what happens if I turn off the mesh technology?

 

I bought a DECO X90 in October 2021.
This problem has been occurring right after setup.
In the meantime, the IOS was upgraded from 15.1 to 15.1.1.

So I don't know what version it was before that.

 

I have not added any new devices, nor have I changed my network environment.
The only thing I have changed is the DECO X90.

 

I tried connecting to the old router via Wi-Fi to isolate the problem, but it was fine.

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#3
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Re:Connection suddenly drops on iOS.
2021-12-03 09:29:51 - last edited 2021-12-03 09:34:59

@shtoki777 

Hi，once Mesh Technology is turned off, Deco would not voluntarily send roaming requests to IOS devices and they will decide by themselves whether or not roaming to another Deco.

And may I know the model number of your main router?

When Deco X90 is connected, you used to turn off the wireless network of the main router, right?

Have you ever noticed whether the IOS devices still maintain a correct IP address when the internet service is disconnected?

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#4
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Re:Connection suddenly drops on iOS.
2021-12-03 10:20:24

@TP-Link 

Thank you very much for your quick reply.

 

And may I know the model number of your main router?

 

⇒ The router is a proprietary product that we rent from an internet service company, so I don't know the model.

 

When Deco X90 is connected, you used to turn off the wireless network of the main router, right?

 

⇒  At first I had it turned off, but now I have it turned on.   The problem occurs whether it is off or on.

 

Have you ever noticed whether the IOS devices still maintain a correct IP address when the internet service is disconnected?

 

⇒  I don't know how to do it, so I haven't looked into it.

 

Kind regards,

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#5
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Re:Connection suddenly drops on iOS.
2021-12-05 02:46:48

@TP-Link 

>>turn off the Mesh technology on the Deco APP for IOS devices.

 

 ⇒ The problem recurred,I can't communicate and there is no response in the browser.

 

The problem is not solved yet.

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#6
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Re:Connection suddenly drops on iOS.
2021-12-06 03:47:25

@shtoki777 

Thank you very much for the further update.

I have forwarded your case to the senior engineers and please also check the email for further assistance.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#7
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Views: 2622

Replies: 6

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