Unable to make iOS network connection in bridge mode on Deco X90

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Unable to make iOS network connection in bridge mode on Deco X90

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to make iOS network connection in bridge mode on Deco X90
Unable to make iOS network connection in bridge mode on Deco X90
2022-05-06 01:31:20
Model: Deco X90  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20210722 Rel. 65801

My family and I have an iOS device that causes the network connection through the Deco X90 to go into internet unconnected status.

This occurs with high frequency and I would like to know the solution.


# System environment
- Router: Yamaha NVR510
- Access point: Deco X90 + NEC Aterm WG2200HP

 

- Router (Yamaha NVR510) configuration
 - IPv6 (MAP-E)
 - Using DHCP (static IP address assigned by Mac address)

 

- Deco X90 configuration
 - Bridge mode
 - Smart DHCP: Off (may turn On by itself)
 - Fast Roaming: Off
 - Beamforming: Off


# Remarks
- Private Wi-Fi address and tracking restrictions are turned off for iOS due to static IP address assignment.
- Mobile App display: iOS "Deco App" shows no internet connection. On the other hand, when opening "Deco App" on Android, Internet connection is established.
- I don't seem to have the same problem on Android.
- We believe that the problem is on the Deco X90 side, as Internet connection is available at other access points on the same network and wired connection.

 

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`日本ユーザー向け (同一内容)`

わたしと家族の持っているiOSデバイスで、Deco X90経由でのネットワーク接続がインターネット未接続状態になってしまいます。

これは高頻度で発生するため解決策を知りたいです


# システム環境
- ルーター:Yamaha NVR510
- アクセスポイント:Deco X90 + NEC Aterm WG2200HP

- ルーター (Yamaha NVR510) の設定:
 - IPv6 (MAP-E)
 - DHCP利用 (Macアドレスによる静的IPアドレスを割当)

- Deco X90の設定:
 - ブリッジモード
 - Smart DHCP:Off (勝手にOnになることがあります)
 - 高速ローミング:Off
 - ビームフォーミング:Off


# 備考
- iOSは静的なIPアドレス割当のため、プライベートWi-Fiアドレスやトラッキング制限はOffにしている
- モバイルAppでの表示内容:iOSでの“Deco App”上でインターネット接続されていないと表示される。一方で、同時にAndroidの“Deco App”で開くとインターネット接続が出来ている
- Androidでは同じ問題は発生していないように感じる。
- 同一ネットワーク上の別のアクセスポイントや有線接続では、インターネット接続できるためDeco X90側の問題であると考えている
 

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#1
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2 Reply
Re:Unable to make iOS network connection in bridge mode on Deco X90
2022-05-07 06:51:04

  @takgy Welcome to the community.

Based on your description,  is your issue like: the iPhone is connected to the Wi-Fi of Deco X90 and when opening the IOS Deco APP, the APP said no internet?

Can I have a picture of when IOS App showed no internet connection?

And have you checked on the iPhone, like opening some websites and streaming videos to see whether you are having internet service or not, just in case it is a false alarm of Deco APP?

By the way, have you tried to open the Deco APP when iPhone is on 4G data or the Wi-Fi of other access points?

Thank you very much.

Best regards.

 

 

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#2
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Re:Unable to make iOS network connection in bridge mode on Deco X90
2022-05-07 11:51:14

  @David-TP Thanks for the reply.

 

I have just encountered the error condition again and I am attaching the screenshots for iOS and Android.

 

▼ iOS

 

 

 

▼ Android

 

 

As you can see from the status in the screenshot, I cannot communicate with the network over Wi-Fi on iOS, but I can on Android.

I also believe it is not a device failure as the same phenomenon occurs on another device on iOS.

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#3
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