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Unable to login to DecoM9 Plus Update Assistant

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Unable to login to DecoM9 Plus Update Assistant

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to login to DecoM9 Plus Update Assistant
Unable to login to DecoM9 Plus Update Assistant
2022-01-04 14:17:58 - last edited 2022-01-05 12:26:30
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version:

Hi team,

I have been unable to login to the Deco M9 Plus Upgrader tool to upgrade my current deco.

 

I have ensured my username and password are correct, on the app however everytime I tried to login it show the below error :

 

"Incorrect TP-Link ID or password"

 

My current TPLINK deco m9 plus V2 firmware is 1.2.12

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#1
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1 Accepted Solution
Re:Unable to login to DecoM9 Plus Update Assistant-Solution
2022-01-05 12:26:05 - last edited 2022-01-05 12:26:30

@TP-Link 

I do not have the screenshot I'm sorry :(

However today I managed to make it work by following one of the other user recommendation from the forum

 

What I did is to rerun the tool from a Windows 7 os system from virtual box and it just worked with no hiccup.

Recommended Solution
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#3
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4 Reply
Re:Unable to login to DecoM9 Plus Update Assistant
2022-01-05 10:00:38

@G4nt3nK 

Hi, can I have a screenshot of the error message?

May I know the model number and operating system of your computer?

When I tested on my side, since I not connected to any Deco yet, no matter what password I put, right or wrong, it only said “unable to find Deco”, I think maybe it is not be related to the password.

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#2
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Re:Unable to login to DecoM9 Plus Update Assistant-Solution
2022-01-05 12:26:05 - last edited 2022-01-05 12:26:30

@TP-Link 

I do not have the screenshot I'm sorry :(

However today I managed to make it work by following one of the other user recommendation from the forum

 

What I did is to rerun the tool from a Windows 7 os system from virtual box and it just worked with no hiccup.

Recommended Solution
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  2  
#3
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Re:Unable to login to DecoM9 Plus Update Assistant
2022-01-06 02:25:43

@G4nt3nK 

Thank you very much for the update.laugh

I do have a small question and hope you could help me find it out.

What is your previous operating system when you first ran the upgrade tool, Windows 11?

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#4
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Re:Unable to login to DecoM9 Plus Update Assistant
2022-01-06 03:44:39

@TP-Link 

My current operating system which I run the tools earlier is:

 Windows 10

version 20H2 (OS Build 19042.1415)

 

 

My M9 Deco Plus is version 2.smiley

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#5
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Information

Helpful: 2

Views: 654

Replies: 4

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