Deco turns red, loses connection multiple times per day
I need help in my network set-up.
The problem:
- Deco loses internet connection multiple times per day. When i used the original router (provided by internet Provider) this problem did not occur.
- The Deco turns red for a couple of minutes and then recovers again.
The network set-up: (see picture)
- I have 1 experia box (router internet provider
- The router is directly connected to the X60, which operates in accesspoint mode.
- There is a switch between the X60's (TL-SG105E)
What did i try:
- i contacted TP link; they said i should disconnect my sonos system. Also without my sonos this problem occurss
- Ive tried to have BOTH DECO's directly connected to the router, which did not change the problem
- I can't change any settings on my original router; (bridge mode; or changing IP ranges) this is impossible since the provider does not allow this.
The only options i could consider but i don't now if make sense:
Have the DECO X6 in router mode. (but then i have 2 routers in my network, will this work?) Since i can only switch of wifi on the router, not more then that.
I noticed that all devices have IP addresses within: 192.168.2.....
Purchase a new router...
Any Idea's?
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It is possible your ISP Router loses Internet connection, and Deco just exposed it. This is what have happened in my house after I deployed Deco mesh. I am not online 24/7, so most of Internet drops went unnoticed before, but with Deco LED light in front of me every time Internet connection went down I saw it with LED switching to red.
I would suggest to focus on ISP Router first. Some routers offer uptime report and some have System Log where you may check connectivity. My router, for example, has this in one of its management screens:
LAN is for connection to home network, WAN for Internet. This says my Internet connection is up for 10 days and 23 hours. When Deco LED went red, I'll check that router screen and can see WAN Up Time reset to few minutes. That told me there is an issue with Internet, not with Deco.
You should check with router documentation or with ISP Tech Support if your router reports Internet connection uptime.
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You can switch Deco X60 to Router mode. Most apps and services would not care and work just fine with two routers. XBOX will not like it, and if any app does not - you'll see it right away. You can always change Deco back to AP mode if you have those.
Running Deco in Router mode will not fix underlying problem, but it might mask it. For example, if you have in house file server from which you stream video to TV, in Access Point mode when Deco LED goes red that streaming could be interrupted, but in Router mode it should not be.
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Also, the issue might be a simple as bad connectivity between Main Deco and ISP Router, but I am sure you've already checked it with different Ethernet cables, using different Router and Main Deco Ethernet ports.
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Deco in AP mode may also turn red if your ISP has DNS problems, because Deco uses DNS queries for Internet health checks. This is most unlikely scenario, especially if you are using large ISP provider, but if TP-Link Support tells you to change DNS servers in your configuration settings you now know where they are coming from.
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@Alexandre.
Thanks for the time you took to help me out, i appreciate it:
1. when i use the router without deco i do not have any problems. Since i had lots of videocall, i would notice. So i do not think the router itself is not the rootcause.
What i noticed yesterday is that in the DECO app; i saw 2 different devices with the same IP address. It was my switch and a wireless device. After that i gave Both DECO's and the switch a static IP ( I felt like MCGyver doing this and don't have a clue if it helps).
I also downloaded a network monitor app to see if this happens again.
If the redlight comes back, i will try to use the deco as router and see if that changes anything. But then i have to make sure, the DECO gives out other IP ranges then the KPN router right?
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TP-Link TL-SG105e is unmanaged switch, it should not need an IP address. That topic is discussed here: https://homenetworkgeek.com/does-a-network-switch-have-an-ip-address/
There is something else going on with your home network, or you perhaps have different type of networking switch.
Of course, if something is messing with your IP allocations, resulting in conflicting IP addresses, that might get exposed by Deco as well. Also, if you have static IP addresses configured on devices instead of router, that might create IP address conflict when using ISP router and will when you switch Deco to router mode.
In router mode, Main Deco will provide IP addresses in 192.168.68.* IP range to your home network. That should be different from your ISP router IP range, but as long as you do not hardcode IP addresses on devices themselves, they should pick new IPs from Main Deco and work just fine.
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Siem87 wrote
What i noticed yesterday is that in the DECO app; i saw 2 different devices with the same IP address. It was my switch and a wireless device. After that i gave Both DECO's and the switch a static IP ( I felt like MCGyver doing this and don't have a clue if it helps).
@Siem87 Thank you very much for sharing your case with us and many thanks to Alexandre.
I do have one question if you would like to spend a little more time with us.
"the two devices with same IP address", one is the switch, and what is the other wireless device?
Thank you again.
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@TP-Link
I Believed it was the google chromecast.
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@TP-Link
unfortunatley the error still excists; multiple times per day i receive a red ligt
I connected 1 device to my router via cable, and during the redlight; it still had internet connection.
Only thing i can try is to put it in router mode, or return it to the shop i guess
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