TL-MR6400 Quick Setup fails at last step

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TL-MR6400 Quick Setup fails at last step

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-MR6400 Quick Setup fails at last step
TL-MR6400 Quick Setup fails at last step
2022-01-24 11:09:35
Model: TL-MR6400  
Hardware Version: V5
Firmware Version: Firmware Version:‪1.0.0 0.9.1 v0001.0 Build 210115 Rel.62618n

Dear Team TP-Link,

 

I'm having trouble getting my lovely new TL-MR6400 up and running.

 

In Quick Setup it passes the Internet Connection Test step with flying colours, but fails at the final, TP-Link Cloud Service Step.

 

It appears that I have a DNS problem as my issue exactly matches this thread:

https://community.tp-link.com/en/home/forum/topic/254646

However, I tried the suggested fix kindly posted by yourselves, but no luck, and the original posted never responded to say whether it worked for them anyway to close off the thread :-(

 

Any ideas?

 

Many thanks in advance,

John

 

 

 

 

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#1
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2 Reply
Re:TL-MR6400 Quick Setup fails at last step
2022-01-26 12:23:45

@johnjohn007 

Thank you for your time and patience.

Have you tried the suggestions on this link:

[Troubleshooting]No internet service on LTE Gateway Router

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#2
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Re:TL-MR6400 Quick Setup fails at last step
2022-02-01 20:19:35

@johnjohn007 

Hi there,

 

Many thanks for the reply and the link. However, all the tips on that page appear to be to help when you can't get an internet connection.

 

My router reports that the internet connection is fine (albeit very slow :-)). And it also reports this in the internet checking step during Quick Setup as illustrated in my original post. However, the final step fails and it appears to be that it can't resolve addresses through DNS :-(

 

Any further thoughts?

All the best

John

 

 

 

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