RE550 Only one 5G network? Also drops from mesh

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RE550 Only one 5G network? Also drops from mesh

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

SpaceCowboy74

2022-03-02 03:07:42

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Registered: 2022-02-23

RE550 Only one 5G network? Also drops from mesh

2022-03-02 03:07:42

Model: RE550

Hardware Version: V1

Firmware Version: 1.05

I have a RE550 that is in the OneMesh config. When I look at it in the Tether App, it shows my 2.4 and 5G networks, but only one of the 5G, not both. Is that normal?

Also, I switched the main 5G (the one shown in Tether) to a static channel (52). The RE550 still showed the original channel (36) as in use as well. However it was not connecting to the internet.

I am going to try to upgrade the firmware. Tether says I don't need one and I am at 1.05, but the web shows 1.2 available. I unplugged the RE550 for now but would like to get it working again.

2 Reply

Solla-topee

2022-03-03 03:20:29 - last edited 2022-03-03 03:20:45

Posts: 13159

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Re:RE550 Only one 5G network? Also drops from mesh

2022-03-03 03:20:29 - last edited 2022-03-03 03:20:45

Hello @SpaceCowboy74

RE550 V1 US should support channel 52, after changing router Wi-Fi channels, try to reconfigure the range extender and see RE could work fine again?
We recommend using 5Ghz-1 channel 36-48 for more stable connection as DFS channel may change to avoid radar channels: Brief introduction of DFS function

I notice you had another thread and case has been escalated through support email TKID220301973,you could check the support email and discuss further with our seniors there.

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