RE550 Only one 5G network? Also drops from mesh

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RE550 Only one 5G network? Also drops from mesh

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RE550 Only one 5G network? Also drops from mesh
RE550 Only one 5G network? Also drops from mesh
2022-03-02 03:07:42
Model: RE550  
Hardware Version: V1
Firmware Version: 1.05

I have a RE550 that is in the OneMesh config.  When I look at it in the Tether App, it shows my 2.4 and 5G networks, but only one of the 5G, not both.  Is that normal?

 

Also, I switched the main 5G (the one shown in Tether) to a static channel (52).  The RE550 still showed the original channel (36) as in use as well.  However it was not connecting to the internet. 

 

I am going to try to upgrade the firmware.  Tether says I don't need one and I am at 1.05, but the web shows 1.2 available.  I unplugged the RE550 for now but would like to get it working again.

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Re:RE550 Only one 5G network? Also drops from mesh
2022-03-03 03:20:29 - last edited 2022-03-03 03:20:45

Hello  @SpaceCowboy74 

 

  • RE550 V1 US should support channel 52, after changing router Wi-Fi channels, try to reconfigure the range extender and see RE could work fine again? 
  • We recommend using 5Ghz-1 channel 36-48 for more stable connection as DFS channel may change to avoid radar channels:  Brief introduction of DFS function

I notice you had another thread and  case has been escalated through support email  TKID220301973,you could check the support email and discuss further with our seniors there. 

 

 

 

 

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Re:RE550 Only one 5G network? Also drops from mesh
2022-03-09 05:57:09

Hello   @SpaceCowboy74 

May I ask if you are able to resolve the concern, you could reply to support email TKID220301973 directly. 

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